Social Media Community Manager, French Canadian

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address client complaints and inquiries on various social media platforms.

• Interact with online audiences through prompt and professional replies that reflect each brand's voice.

• Oversee social media channels, ensuring positive and authentic brand interactions.

• Moderate social feeds to foster welcoming, judgment-free, safe, and inclusive communities.

• Assess graphic images and written content that breach community standards.

• Report content that falls under escalation procedures, including child safety concerns and bomb threats.

• Engage with brand audiences in French Canadian markets.

• Work roughly 16.5 hours per week during shifts on Saturday, Sunday, and Monday.

• Provide moderation and engagement coverage during designated project hours.

⛳️ Requirements

• Located in Canada.

• Native-level proficiency in French Canadian with strong written skills in the language.

• Excellent command of the English language and grammar.

• Prior experience in moderation, engagement, social customer care, and/or community management with a brand or digital agency.

• Familiarity with platforms such as Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube.

• Current understanding of social media trends and diverse audiences.

• Comfortable with digital technology and various tech tools and platforms.

• Self-driven social media professional capable of working remotely.

• Windows 11 or Mac OS X version 14 (Sonoma) or newer with Admin access.

• Minimum 8GB RAM; 16GB recommended.

• Secure home-based broadband connection with at least 20 Mbps download and 1 Mbps upload speed.

• 40GB of available HDD space.

• Webcam and headset required.

• Android or iOS device for two-factor authentication (2FA).

• Facebook account if required for SMS/SMM or FSD roles.

• Chromebook, Linux, and Cloud VMs are not supported.

• Touchscreen monitor must be used in conjunction with a keyboard and mouse.

🏝️ Benefits

• Paid hourly.

• Fully remote working environment.

• Flexible scheduling available across weekdays, evenings, and weekends.