Social Media and Community Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and engage with Facebook, SKOOL, Discord, BNB & Legacy, and other designated communities on a daily basis.

• Interact with community members by liking, commenting, replying, and sending direct messages.

• Address client inquiries in the tone and voice of the account owner.

• Recognize client questions, concerns, potential leads, and interactions that need follow-up.

• Investigate client records in Salesforce or the designated CRM prior to responding.

• Differentiate between existing clients and new leads, routing interactions accordingly.

• Elevate urgent matters via Slack to the suitable Team Lead or internal stakeholder.

• Keep an eye on competitor mentions and sensitive interactions.

• Collaborate with Sales, Marketing, Operations, and Executive Leadership.

• Assist with lead handoffs and communicate promising opportunities to Sales.

• Promote community growth and identify networking and partnership potentials.

• Track contacts, proposals, interactions, and follow-up obligations.

• Ensure precise daily documentation and maintain clean handoff records.

• Identify and communicate platform restrictions, access challenges, and account risks.

• Report to the Team Lead / Social Media Operations Lead.

⛳️ Requirements

• Over 2 years of experience in social media management, community management, virtual assistance, customer support, or a comparable client-facing position.

• Proficient written English communication skills.

• Proven experience managing Facebook communities, groups, pages, or similar social networking platforms.

• Comfortable using SKOOL, Discord, Slack, Facebook, or other online community platforms.

• Basic to intermediate knowledge of Salesforce, CRM systems, or equivalent client databases.

• Strong attention to detail and consistency.

• Exceptional organizational and time-management abilities.

• Strong judgment and discretion when representing a company leader or interacting with clients.

• Proactive in communication and adept at issue escalation.

• Experience with Google Sheets or similar applications.

• Capability to work independently in a remote setting with minimal oversight.

• Must reside in the Philippines.

• Must be available to collaborate with teams and stakeholders based in the US.

🏝️ Benefits

• Fully remote work flexibility.

• A collaborative global team environment.

• Exposure to Sales, Marketing, CRM, Community Management, and Client Success.

• Opportunity to work closely with global leadership.

• Chance to build client relationships and uncover business opportunities.

• Culture of continuous improvement.