SOC Manager, Bot Management, Fraud Prevention

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Report directly to the Director of Global Security Operations Center (SOC).

• Establish and expand the Security Operations presence throughout the APAC region.

• Build and enhance the APAC SOC team, encompassing recruitment, onboarding, mentorship, performance management, and career progression.

• Oversee APAC Security Operations addressing bot activity, automated abuse, fraud, web/API attacks, and intricate incident investigations.

• Create and continually refine investigation methodologies, playbooks, escalation paths, quality benchmarks, and operational KPIs.

• Ensure that investigations yield clear, actionable outcomes and suitable mitigation, detection, product, or customer recommendations.

• Collaborate with Security, Engineering, Machine Learning, Product, Customer Success, and Technical Support teams to enhance detection, response, and prevention capabilities.

• Identify automation opportunities for investigative and operational workflows.

• Maintain effective regional coverage while contributing to consistent global SOC operational standards.

• Keep the team updated on emerging threats related to bots, fraud, and security.

⛳️ Requirements

• A minimum of 6 years of professional experience in cybersecurity, Security Operations, fraud prevention, trust & safety, abuse prevention, or a closely related discipline.

• At least 2 years of experience in leading or managing technical teams, preferably within SOC, incident response, cybersecurity, fraud prevention, or trust & safety.

• Demonstrated experience in hiring, onboarding, mentoring, and developing technical professionals.

• Strong knowledge of Security Operations, incident investigation, threat analysis, escalation management, and operational processes.

• Practical understanding of web and API security, including HTTP, WAFs, authentication abuse, OWASP-related vulnerabilities, rate limiting, and attack mitigation.

• Familiarity with bot management and automated abuse mitigation strategies.

• Knowledge of payment fraud prevention and detection strategies.

• Strong analytical and data-driven mindset, with practical experience in SQL and managing large datasets.

• Ability to collaborate effectively with Engineering, Machine Learning, Product, Support, and customer-facing teams.

• Excellent written and verbal communication skills in English.

• A mindset that prioritizes ability over ego: lead with expertise, curiosity, and humility; embrace challenges, provide and accept direct feedback, and focus on the best outcome rather than being right.

• Nice to have: experience in establishing a new SOC, fraud operations, threat detection, or abuse prevention functions.

• Nice to have: practical experience with bot detection, fingerprinting, credential stuffing, scraping, account takeover, fraud rings, payment fraud, or identity fraud.

• Nice to have: experience with WAF or bot management platforms and related detection or mitigation controls.

• Nice to have: familiarity with Python, security automation, AI/LLM-based tools, analytics, or cloud-native environments.

• Nice to have: professional certifications or advanced SANS/GIAC training, or equivalent practical expertise.

• Must undergo pre-employment screening and complete a final in-person interview and identity verification in the candidate's country of residence.

🏝️ Benefits

• Fully remote role with flexible working hours.

• Opportunity to engage in bot management, fraud prevention, behavioral analysis, fingerprinting, and extensive web traffic investigations.

• Direct exposure to AI/ML-driven security and abuse detection systems functioning at internet scale.

• Join an inspiring, globally distributed team and have a meaningful impact on systems utilized by hundreds of millions of users.

• Pre-employment screening includes third-party verification of work history, education, and identity.

• Final in-person interview and identity verification conducted in the candidate's country of residence.