SMB Account Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more state.

📋 Description

• Ensure that assigned SMB clients remain dedicated Bullhorn users and advocates, maximizing their utilization of the Bullhorn solution.

• Manage the customer relationship post-onboarding throughout the entire customer lifecycle.

• Propose and sell additional products and upgrades to enhance customer experience.

• Conduct customer check-in meetings to assess satisfaction and success levels.

• Share best practices for optimizing the use of Bullhorn.

• Address customer inquiries and concerns promptly.

• Support customers in overcoming challenges and act as the primary escalation contact.

• Identify opportunities for further Bullhorn and Marketplace partner capabilities.

• Serve as the primary contact for adoption and usage inquiries after onboarding.

• Assist customers in navigating and negotiating contract renewals.

• Represent the voice of the customers within Bullhorn.

• Document customer interactions and ensure timely follow-up on outstanding issues.

• Provide management at Bullhorn with updates on the status of assigned clients.

⛳️ Requirements

• Strong problem-solving abilities.

• Proven experience in sales.

• Demonstrable enthusiasm for customer service and success.

• Exceptional communication skills with a knack for quickly building rapport.

• Empathetic and positive demeanor, especially during challenging situations.

• Ability to set and manage expectations with diverse personality types.

• Capable of navigating ambiguity and working independently.

• Highly organized, able to effectively manage a large portfolio of accounts.

• Ability to concentrate efforts and work efficiently across multiple clients.

• Comfortable in a fast-paced, ever-changing work environment.

• Quick to learn new technologies.

• Eagerness to continuously grow, stretch, and learn.

🏝️ Benefits

• Group Critical Illness.

• Group Income Protection.

• Group Life Assurance.

• Pension.

• Vision.

• Employee Assistance Program (EAP).

• Access to our Discounts and Wellbeing Portal.

• Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme.

• Unlimited Vacation.

• Quarterly paid volunteer days.

• Generous Employee Referral Program (eligible before your first day).

• Career development opportunities up/across Bullhorn.