Small Market Business Vendor Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Vendor Service Managers to manage a designated portfolio of small market business accounts.

• Establish trustworthy relationships with compliance officers, risk managers, and vendor management leaders.

• Assist clients throughout the post-sales lifecycle, covering service timelines, deliverables, and expectations.

• Address client inquiries and provide insights on vendor management best practices.

• Recognize account risks, service gaps, and opportunities for optimization.

• Oversee the collection of due diligence documentation in conjunction with the Vendor Operations Team.

• Delegate and supervise the work of TPRM Specialists to ensure accuracy and timely completion.

• Track progress and relay updates, vendor concerns, and service completions to clients.

• Facilitate client vendor services onboarding, conduct annual service cycles, and lead training initiatives.

• Identify growth opportunities within accounts, including additional tiers, monitoring services, and one-time reviews.

• Collaborate with Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product teams.

• Keep up-to-date with Ncontracts’ TPRM software suite and Vendor Management services.

• Propose process enhancements and best practices that align with regulatory standards and industry trends.

⛳️ Requirements

• Over 3 years of experience in customer success, account management, or a similar client-facing role.

• Proven ability to manage multiple client accounts or projects simultaneously.

• Comfortable working in a dynamic, deadline-oriented environment.

• Strong experience in customer engagement.

• Excellent communication skills.

• Capability to engage confidently and professionally with various client stakeholders.

• Robust customer service orientation.

• Highly organized with a keen attention to detail.

• Proficient in managing multiple priorities effectively.

• Strong problem-solving abilities.

• Capacity to influence cross-functional teams.

• Skilled in delivering product training and explaining system functionalities.

• Ability to identify cross-sell and up-sell opportunities.

• Demonstrated experience collaborating with compliance, risk, or operational stakeholders.

• Experience in a ticketing and/or case management service queue.

• Professional certifications in Vendor Management, Risk Management, or related fields are preferred.

🏝️ Benefits

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws.

• 11 paid holidays.

• Community and social events.

• Mental Health Benefits.

• Medical, Dental, and Vision insurance.

• Company-paid Group Life Insurance.

• Company-paid Short- and Long-Term Disability.

• Flexible Spending Account & Health Savings Account.

• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice.

• Pet Insurance.

• 401(k) with company match available on Day 1 of employment.

• 2 Paid Volunteer Time Off Days.

• Bonus opportunities.

• Fun, fast-paced work environment.