Small Business Credit Card Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comprehend customer requirements and deliver small business banking sales and services to BMO clients or potential clients.

• Provide guidance to customers on small business banking strategies and offerings, including credit card solutions.

• Execute sales and service tasks in line with established protocols.

• Recognize and refer clients to other relevant business divisions as necessary.

• Address customer inquiries in a knowledgeable, professional, and efficient manner.

• Explore to understand customer requirements and offer insights on small business banking and credit card strategies.

• Oversee the transactional outcomes of customer interactions or refer to suitable internal business units.

• Elevate complex or unresolved customer issues to senior management.

• Ensure accurate processing of customer requests through proper documentation.

• Stay updated on personal banking and credit card industry trends, practices, and developments.

• Incorporate marketing initiatives and programs into customer discussions when appropriate.

• Uphold the confidentiality of customer and bank information.

• Detect and report suspicious activity patterns associated with money laundering.

• Complete a variety of complex tasks within established rules and limits, including managing escalations from fellow employees.

• Assess issues and determine subsequent actions.

• Implement BMO's Risk Management Framework and make decisions informed by risk, aligned with business strategy, policies, laws, and regulations.

⛳️ Requirements

• High school diploma or equivalent work experience.

• Familiarity with small business and credit card products.

• Term Investment Qualification (as necessary).

• Specialized knowledge is required.

• Strong verbal and written communication abilities.

• Excellent organizational skills.

• Effective collaboration and teamwork capabilities.

• Proficient analytical and problem-solving skills.

• Candidates must be available and adaptable to work from Monday to Sunday, between 8 am and 9 pm.

• Compliance with regulatory and compliance obligations, including Anti-Money Laundering and Terrorist Financing reporting standards, FCAC consumer provision requirements, and Privacy Act regulations is mandatory.

🏝️ Benefits

• Potential for a commission structure.

• Incentives based on performance.

• Discretionary bonuses.

• Additional perks and rewards.

• Health insurance coverage.

• Tuition reimbursement opportunities.

• Accident and life insurance options.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Accommodations available upon request during the selection process.