Site Solutions Director, Gen Med

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the primary network-level point of contact for a designated opportunity or sponsor/CRO study program.

• Represent Flourish’s complete proposed and awarded site network.

• Function as the dedicated commercial liaison for specific regions.

• Facilitate effective communication between clinical operations and business development stakeholders.

• Provide guidance to regional and site teams regarding site information, capabilities, and unique differentiators.

• Support strategic network expansion through relationships with investigators, therapeutic specialties, site capabilities, and growth opportunities.

• Manage and oversee sponsor/CRO relationships from the opportunity stage until the study is completed.

• Establish regular communication with sponsors/CROs focused on enhancing network efficiencies and fostering program growth.

• Identify and assist in resolving program bottlenecks in collaboration with Operations and site teams.

• Collaborate with Business Development, Feasibility, and Proposal teams on win strategies and site selection.

• Represent site network strategy to sponsors/CROs across proposed, awarded, and potential additional sites.

• Act as the client-facing link between Flourish’s internal team and sponsors/CROs.

• Work together on account pipeline development and cross-selling opportunities.

• Elevate issues and share client insights with Operations, Site Directors, and Project Managers.

• Introduce additional sites, patients, studies, and opportunities to Business Development.

• Address sponsor/CRO inquiries, feedback, feasibility and PSV requests, and escalations in accordance with Flourish’s standard 48-hour policy.

• Maintain a thorough understanding of site network capabilities, personnel, and performance history.

• Assist proposal and feasibility teams during the proposal and site selection processes.

• Monitor program and relationship status while providing regular updates to leadership.

• Keep timely records in CRM/Salesforce, including opportunities, studies, activities, budgets, and details of awards/losses.

• Professionally represent Flourish Research to staff, clients, and vendors.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree is required, preferably in Life Sciences, Business, Marketing, or a related discipline.

• At least 5+ years of progressive experience in clinical research operations, business development, account management, or managing sponsor/CRO relationships.

• Prior experience within a clinical trial site network and/or serving as the primary point of contact for managing a client relationship across a multi-site program is strongly preferred.

• In-depth understanding of CRO/site network dynamics and the lifecycle of sponsor/CRO relationships, from opportunity through study completion.

• Strong skills in client relationship management and account oversight.

• Ability to leverage therapeutic expertise and clinical operations knowledge to evaluate study opportunities, assess operational feasibility, and identify potential risks and implementation challenges.

• Exceptional communication, problem-solving, collaborative solution-oriented skills, as well as oral and written communication proficiency.

• Capability to work cross-functionally with Business Development, Operations, Site Directors, and Project Managers.

• Sound judgment to differentiate between relationship and program strategy ownership versus operational project management.

• Ability to identify and escalate risks and bottlenecks promptly.

• Proficient in recognizing account growth and cross-selling opportunities.

• Excellent computer skills, including proficiency in Office 365 products and CRM systems like Salesforce.

• Strong negotiation and conflict resolution abilities.

• Ability to multitask and prioritize competing demands across multiple sites within a program.

• Capability to think independently, exercise sound judgment, and influence without direct authority.

• Physical ability to lift thirty-five pounds and occasionally more than that.

• Valid driver's license and daily access to a vehicle.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Health, dental, and vision insurance options.

• 401(k) plan featuring a 100% employer match on the first 4% of employee contributions.

• Tuition reimbursement offered.

• Parental leave benefits.

• Employee referral program available.

• Access to an employee assistance program.

• Life insurance coverage.

• Disability insurance options.

• Generous PTO plan that includes vacation, sick days, personal days, and 8 paid holidays.

• A supportive and collaborative work environment.

• Abundant opportunities for growth.

• Possibility of occasional evening and weekend work schedules.