Senior Director – Organizational Effectiveness

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead initiatives aimed at enhancing employee experience, fostering belonging, boosting engagement, and improving retention across Rocketship’s regions and NeST.

• Supervise employee feedback mechanisms, including engagement surveys and employee Net Promoter Score (eNPS), and convert insights into actionable plans.

• Collaborate with Regional Talent Leads and Talent Operations to enhance onboarding, development, internal transitions, and offboarding processes.

• Direct the implementation and ongoing enhancement of performance management practices.

• Equip managers and Regional Talent Leads with essential tools, training, and coaching support.

• Act as a senior escalation point for intricate employee relations issues and ensure fair, prompt, and well-documented resolutions.

• Oversee or conduct investigations and provide guidance to leaders on conflict resolution, corrective measures, employment decisions, and separations.

• Design and facilitate talent review and succession planning processes.

• Identify key roles, evaluate succession preparedness, and develop leadership continuity plans.

• Collaborate with Recruitment, Finance, and organizational leaders on workforce planning and staffing strategies.

• Analyze turnover, retention, staffing trends, and availability of internal talent.

• Advise leaders on organizational structure, role clarity, team capacity, and staffing models.

• Lead change management initiatives and communication strategies.

• Manage, mentor, and develop the Associate Director of Employee Relations and the Pre-Boarding Specialist.

• Enhance the capabilities of Regional Talent Leads and establish scalable Talent systems and service standards.

• Provide strategic oversight of HR compliance initiatives and collaborate with Legal and Talent Operations on policies and practices.

• Partner in reviewing job descriptions, classification, compensation practices, and implementation of policies.

⛳️ Requirements

• Bachelor’s degree.

• Eight or more years of progressive experience in human resources, talent management, or organizational development, including leadership roles in a complex or multisite environment.

• Proven experience in managing and developing staff and leading cross-functional people initiatives.

• Experience in designing or enhancing performance management, talent review, succession planning, and employee engagement practices.

• Strong judgment in employee relations, including experience advising leaders on investigations, performance issues, and complex employment decisions.

• Comprehensive knowledge of employment law and HR practices, with the capability to effectively collaborate with legal counsel and translate requirements into practical guidance.

• Experience supporting organizational change, manager development, and workforce or organizational planning.

• Ability to analyze workforce and employee experience data, identify root causes, and translate findings into actionable strategies.

• Excellent communication, coaching, and relationship-building skills, with the ability to influence leaders and work collaboratively across teams and regions.

• Capacity to balance empathy, accountability, confidentiality, and sound judgment while managing competing priorities.

• Proficient with HR information systems and Google Workspace.

• Strong commitment to Rocketship’s mission, educational equity, belonging, and fostering a positive employee experience.

🏝️ Benefits

• Excellent health and wellness benefits.

• 403b retirement plan.

• Flexible spending account (FSA).

• Generous paid time off.

• Reasonable accommodations for individuals with disabilities.