Site Reliability Engineering Technical Leader

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Establish the technical standards for judgment, architectural insight, and operational excellence throughout the organization

• Take ownership of the technical strategy for addressing, learning from, and mitigating critical incidents

• Act as the primary escalation point during P1/P2 events

• Make high-stakes, risk-informed decisions to safeguard customer uptime and trust

• Manage the most intricate customer environments

• Influence automation strategies and infrastructure architecture choices with regional and enterprise-wide implications

• Impact the development of Splunk Cloud operational procedures

• Collaborate with Engineering, Customer Success, Release Management, Account Managers, and various cross-functional teams

• Offer expert guidance on complex configurations, upgrades, feature rollouts, migrations, and operational management

• Convert customer feedback into quantifiable enhancements to the cloud service experience

• Develop frameworks that prevent recurrence and address operational process and runbook deficiencies

• Enhance the technical capabilities of senior engineers and cultivate senior technical talent without formal management authority

⛳️ Requirements

• Bachelor’s degree with 12 years of relevant experience, Master’s degree with 8 years, or PhD with 5 years

• Over 7 years of experience in SRE, cloud operations, and systems engineering with Linux administration

• More than 6 years of hands-on experience with AWS, GCP, or Azure

• At least 5 years of experience in a scripting or automation language such as Python or Go/Golang

• 5+ years of experience in communication across engineering, customer-facing, and senior leadership demographics

• 4+ years of experience leading post-mortems and conducting root cause analyses for high-severity incidents

• Proven experience in driving systemic enhancements and resolving process gaps

• History of managing high-severity customer escalations and critical production challenges across AWS, GCP, and Azure

• Enterprise-level experience encompassing architecture, deployment, infrastructure modifications, migrations, and operational management

• Proficiency in Linux systems administration and large-scale distributed systems architecture

• Experience in operating and refining monitoring, alerting, and observability systems

• Outstanding communication and technical leadership abilities

• Previous experience in customer-facing technical advisory roles such as Professional Services, Global Services, or Technical Account Management

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) plan with a Cisco matching contribution

• Paid parental leave

• Short- and long-term disability coverage

• Basic life insurance

• Cisco restricted stock unit grants may be available, vesting after continued employment

• 10 paid holidays each full calendar year

• 1 floating holiday for non-exempt employees

• Paid day off for employee birthdays

• Paid year-end holiday shutdown

• 4 paid personal wellness days

• 16 days of paid vacation per full calendar year for non-exempt employees

• Flexible vacation time off with no defined limit for eligible exempt employees

• 80 hours of sick time off provided on hire date and each January 1st thereafter

• Up to 80 hours of unused sick time carried forward annually

• Additional paid time off for critical or emergency family matters

• Optional 10 paid volunteer days each full calendar year

• Annual bonuses for non-sales positions, subject to Cisco policies

• Performance-based incentive pay for employees on sales plans