Shopify Support Advisor

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond swiftly to customer inquiries while providing an exceptional customer experience.

• Diagnose technical issues, determine root causes, and propose solutions or escalate as necessary.

• Become a subject matter expert to address questions efficiently and accurately.

• Handle 20–30 active customer interactions simultaneously.

• Take ownership of follow-ups and ensure that tickets are resolved promptly.

• Collaborate with internal teams on complex or escalated issues.

• Recognize trends in support inquiries and share insights with product, tech, and operations teams.

• Participate in internal knowledge-sharing through documentation and training efforts.

• Report directly to the Support & Implementation Manager.

• Interact with customers daily through email, Slack, and chat.

⛳️ Requirements

• Demonstrated experience in merchant support or a similar role.

• Strong communication and problem-solving abilities.

• Capacity to assist others and think quickly on your feet.

• Comfortable taking on multiple roles and managing various priorities.

• Ability to multitask, maintain organization, and manage time efficiently.

• Experience in e-commerce, SaaS, or analytics is advantageous.

• Familiarity with tools such as Tableau, Looker, SQL, or other BI platforms is a plus.

• Willingness to provide support over weekends.

🏝️ Benefits

• Competitive salary and equity offerings.

• Flexible vacation and paid time off (PTO).

• Fully remote work environment.