Shopify Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the current customer service team

• Monitor response and resolution times

• Address escalations, refunds, and exchanges

• Recognize missing SOPs and enhance FAQs and automated replies

• Supervise stock levels, track sell-through rates, and forecast restocking schedules

• Collaborate with factories and manage production timelines

• Oversee logistics for incoming stock

• Update inventory for SKUs and product variants on a weekly basis

• Verify order statuses and provide customers with tracking information via Parcelwill

• Manage the Notion workspace

• Develop and refine SOPs

• Monitor launches and campaigns

• Keep projects organized and adhere to schedules

• Manage weekly KPIs and reporting to ensure efficiency and quality standards

⛳️ Requirements

• Demonstrated experience managing a Shopify store

• Strong experience in inventory tracking, handling multiple SKUs, and forecasting

• Capability to operate independently as an Operations Manager

• Competence in creating SOPs, enhancing workflows, and working autonomously

• Experience in overseeing customer service systems, reporting, and team management

• Excellent reading, writing, and verbal communication skills to liaise with customers, factories, and internal staff

• USB headset with noise-cancelling capabilities

• Functional webcam

• Computer with a minimum 1.8 GHz processor and at least 4GB of RAM

• Primary internet service speed of at least 25 Mbps cable connection

• Backup internet service speed of at least 10 Mbps

• Necessary tools: Shopify and Notion

• Availability to work from 9 AM to 6 PM UK Time, 40 hours per week

🏝️ Benefits

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

• Affiliate Marketing Program with referral earnings of up to $30 for each hired referral