Head of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of revenue operations, encompassing billing, collections, payments, quote-to-cash processes, sales operations, commission calculations, deal desk support, HubSpot configuration, and account modifications.

• Oversee contracts utilizing company templates, which include order forms, MSAs, NDAs, and partner agreements.

• Manage vendors and SaaS, addressing renewals, usage audits, seat counts, and associated costs.

• Administer partner revenue sharing, payments, records, pipeline management, and co-marketing logistics.

• Conduct recruitment operations for open positions, excluding final interviews.

• Handle sourcing, outreach, scheduling, Ashby pipeline management, offer processes, Deel, onboarding, offboarding, PTO, expenses, and review cadence.

• Recruit and supervise an Operations Associate.

• Document processes to enable junior employees to execute them effectively.

• Take ownership of enterprise security and data review materials, as well as SOC 2 readiness.

• Manage access control, offboarding security, and tools aimed at preventing financial or data leaks.

• Advance towards an operational cadence, partner strategy and enablement, pricing and deal modeling, and research on industry expansion.

• Reconcile systems, clear overdue invoices, and shift operational ownership from the CEO.

⛳️ Requirements

• Proven experience in establishing an operations function from the ground up.

• Practical experience with billing, collections, contracts, and systems management.

• Background in managing teams and developing processes that others can independently execute.

• Experience in dealing with critical issues involving partners, vendors, and customers.

• Commitment to being hands-on during the initial six months.

• Highly organized with clear written communication skills and the ability to communicate directly with a founder.

• Proficient in written and spoken English.

• Capability to work during US Eastern hours.

• Experience in a SaaS company environment.

• Experience in staffing or HR tech is advantageous but not mandatory.

• Applicants should have experience with operational tools such as Stripe, HubSpot, Salesforce, an ERP, PandaDoc or DocuSign, Deel, or an ATS, as requested in the application form.

🏝️ Benefits

• A bootstrapped and profitable company.

• Flexibility to work remotely.

• Opportunity to build and lead the operations function.

• High growth potential and expanding responsibilities.

• Exposure to operational cadence, partner strategy, pricing, deal modeling, and industry expansion research.

• Flexible work location across Latin America or the United States.

• Access to a WeWork office in Buenos Aires.