Shopify Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the current customer service team

• Monitor response and resolution times

• Address escalations, refunds, and exchanges

• Recognize missing SOPs and enhance FAQs and automated replies

• Supervise stock levels, sell-through rates, and restocking schedules

• Coordinate with factories and manage production timelines

• Organize logistics for incoming stock

• Weekly update Shopify inventory for SKUs and product variants

• Verify order statuses and provide customers with tracking updates using Parcelwill

• Administer the Notion workspace

• Develop and refine SOPs

• Monitor launches and campaigns

• Ensure projects are well-organized and on schedule

• Oversee weekly KPIs and reporting to uphold operational efficiency and quality standards

⛳️ Requirements

• Demonstrated experience managing a Shopify store

• Strong background in inventory tracking, multiple SKUs, and forecasting

• Capability to operate autonomously as an Operations Manager

• Proficient in creating SOPs, enhancing workflows, and working independently

• Experience in managing customer service systems, reporting, and leading a team

• Excellent reading, writing, and verbal communication skills

• USB headset featuring noise cancellation

• Functional webcam

• Computer equipped with a minimum 1.8 GHz processor and at least 4GB RAM

• Primary internet service speed: at least 25 Mbps cable connection

• Backup internet service speed: at least 10 Mbps

• Required tools: Shopify and Notion

🏝️ Benefits

• Performance incentives

• Job security and stability

• Paid training

• Inclusive culture

• Opportunities for upskilling

• 100% remote work

• Exceptionally supportive team

• Career growth opportunities

• Engaging work environment

• Holiday and overtime pay

• Affiliate referral opportunity earning up to $30 for each successful referral