Shared Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Input and oversee advertising orders within specified advertising systems.

• Facilitate ad trafficking for both print and digital media.

• Assess, proofread, and finalize advertisements ensuring accuracy and quality.

• Assist publisher sales representatives with advertising processes and deadlines.

• Address advertising-related challenges and offer operational support.

• Process legal notice submissions for timely publication.

• Record classified advertising orders.

• Oversee obituary processing and publication requests.

• Aid in circulation, customer service, accounting, HR, and other managed service operations.

• Investigate and resolve advertising inquiries for customer service teams.

• Liaise with internal teams and external partners.

• Maintain precise records and data within company systems.

• Adhere to established workflows, quality standards, and deadlines.

• Utilize Microsoft Office applications and collaboration tools.

• Engage in team meetings and contribute to ongoing process enhancements.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of pertinent customer service or related administrative/order-processing experience.

• Proficient computer skills and ability to learn new software applications with ease.

• Exceptional organizational abilities and meticulous attention to detail.

• Strong written and verbal communication proficiency.

• Capability to juggle multiple tasks and priorities in a dynamic environment.

• Experience in customer service and a team-oriented work ethic.

• Familiarity with Microsoft Office Suite, including Microsoft Teams, Outlook, and Excel is preferred.

• Background in newspaper publishing, media operations, advertising, customer service, or related fields is preferred.

• Experience with advertising order entry, ad trafficking, or publication systems is preferred.

🏝️ Benefits

• Health insurance coverage (medical, dental, and vision).

• Paid time off.

• Paid sick leave.

• Paid holidays.

• 401(k) retirement plan with employer contributions.

• Flexible work schedule.

• Remote work setting.