SFMC Solution Architect, Marketing Cloud Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in Salesforce implementation projects of various sizes and complexities.

• Gather and articulate business requirements through discovery sessions and client interactions.

• Configure Salesforce solutions in alignment with requirements and industry best practices.

• Assist in data migration, validation, and system testing processes.

• Conduct and document functional testing while supporting user acceptance testing.

• Develop project documentation, training materials, and user manuals.

• Provide client demonstrations and facilitate end-user training.

• Assist with application launches and go-live initiatives.

• Offer post-implementation support and address any issues that arise.

• Identify opportunities for process improvement and propose suitable solutions.

• Foster professional relationships with client stakeholders.

• Communicate project updates, progress, and action items both internally and externally.

• Address client inquiries and requests promptly.

• Participate in client workshops, meetings, demonstrations, and training sessions.

• Escalate project risks, issues, and obstacles as necessary.

• Collaborate with architects, developers, project managers, and consultants.

• Engage in project planning, status meetings, and internal discussions.

• Contribute to documentation efforts and knowledge sharing.

• Support initiatives related to delivery processes and best practices.

• Maintain project documentation and track time effectively.

• Provide management with updates on project status and escalate any concerns or resource requirements.

• Meet expectations for utilization, quality, and professional development.

• Pursue continuous learning and goals for Salesforce certification.

• Exemplify company values and enhance team culture.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• 1–3 years of experience in Salesforce administration, implementation, consulting, business systems, or a similar technical role.

• Experience working directly with customers or internal stakeholders.

• Familiarity with Salesforce Sales and Service Cloud, Marketing Cloud, or other Salesforce Clouds is preferred.

• Exposure to software implementation projects or business process improvement efforts is preferred.

• Salesforce certifications are a plus, or the ability to obtain them within six months of hire is required.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Excellent verbal and written communication skills.

• Strong organizational abilities and attention to detail.

• Capacity to manage multiple priorities in a dynamic environment.

• Ability to work independently as well as collaboratively within a team.

• Comfortable leading meetings, training sessions, and discussions with clients.

• Proficient in Microsoft Office or Google Suite applications, especially Excel or Google Sheets.

• Understanding of Salesforce platform functionalities and business processes.

• Quick to learn new technologies and business domains.

• Commitment to delivering high-quality work and exceptional customer service.

• Previous experience in consulting, professional services, or client-facing roles is preferred.

• Experience in a SaaS or technology environment is preferred.

🏝️ Benefits

• Competitive salary along with performance-based incentives.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.

• Currently offering 100% remote work arrangements.

• An equal opportunity employer dedicated to diversity.