Services Inside Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee service revenue within a designated territory, encompassing Renewal Maintenance, Renewal Subscription, Professional Services, New Maintenance, and New Subscription revenue.

• Provide quotes for expiring contracts 90 days in advance and drive opportunities to successful closure.

• Propose and upsell services within a defined region or territory.

• Meet monthly, quarterly, and yearly sales targets.

• Compile weekly, monthly, and quarterly sales forecasts.

• Collaborate with teams to cross-sell and upsell services to the existing customer base.

• Generate incremental pipeline and revenue.

• Develop proactive and reactive quotes for customers and partners.

• Handle special pricing requests, confirm serial numbers, and manage RMAs.

• Oversee customer service contracts and their renewals.

• Manage service sales campaigns and promotional activities.

• Ensure timely closure of all service renewal opportunities.

• Report on pipeline and opportunities both internally and externally, ensuring accuracy in Salesforce.

• Identify product upsell opportunities and collaborate with product account teams.

• Work with internal teams to safeguard data integrity and manage service orders.

⛳️ Requirements

• Minimum of 2 years of Inside Sales experience required.

• Excellent telephone communication skills and comfort in reaching out to clients.

• Ambition to advance your career in Service Sales using Consultative Sales techniques.

• Ability to thrive in a fast-paced, team-oriented environment.

• College Degree preferred.

• Interest in and knowledge of software/hardware technologies preferred.

• Experience with Computer Networking technologies is a plus.

• Energetic and enthusiastic attitude.

• Proficiency in SalesForce.com is required.

• Strong skills in Microsoft Excel are necessary.

• Excellent verbal and written communication skills.

• Willingness to travel up to 5%.

🏝️ Benefits

• Commission structure on a 70/30 split.

• Medical, dental, and vision insurance coverage.

• Flexible work schedules and work-from-home options where applicable.

• Paid time off, including open time off in eligible markets and statutory leave across all markets.

• Paid holidays as per local practices.

• Retirement savings programs, including 401(k) matching available in the United States.

• Employee Stock Purchase Program for eligible employees.

• Support for adoption assistance and fertility treatment where applicable.

• Flexible spending accounts for eligible employees.

• Employee assistance program available.

• Tuition reimbursement options for eligible employees.

• Life and disability insurance coverage.

• Up to 5% travel requirement.