ServiceNow Technical Delivery Lead – PMO Consultant

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Take ownership of a designated ServiceNow workstream from start to finish, encompassing initial analysis, design, development, testing, production release, and hypercare.

• Create and uphold delivery plans, setting priorities, milestones, dependencies, and anticipated outcomes.

• Lead analysis efforts and clarify requirements, technical dependencies, and design choices.

• Identify and address technical obstacles, dependencies, and design-related risks.

• Oversee development activities and monitor progress.

• Manage testing and User Acceptance Testing (UAT), focusing on readiness, business participation, defect management, and resolution.

• Ensure production release readiness by securing approvals, documentation, testing evidence, and release artifacts.

• Coordinate activities during production release and hypercare until all completion criteria are fulfilled.

• Manage workstream risks, issues, actions, and dependencies, escalating them in a timely manner.

• Maintain Jira and other project tracking systems.

• Generate workstream status reports for the Project Manager, Product Owner, and project governance.

• Organize and facilitate workstream meetings, workshops, and stakeholder discussions.

• Engage with Business Units and stakeholders effectively.

• Simplify complex technical subjects for business stakeholders and project management.

• Prepare or coordinate project documentation, presentations, decisions, communications, and supporting materials.

• Proactively identify gaps, outstanding decisions, and delivery challenges.

• Escalate architectural, product, or project-level decisions as necessary.

⛳️ Requirements

• Located in Czechia.

• Practical experience in delivering ServiceNow implementations.

• Comprehensive understanding of the ServiceNow platform, including architecture, integrations, and delivery lifecycle.

• Proven experience leading technical workstreams or similar delivery roles.

• Strong background in ITSM environments.

• Excellent project management and PMO skills.

• Familiarity with Jira and Agile delivery methodologies.

• Exceptional stakeholder management and communication abilities.

• Capable of working independently within complex enterprise settings.

• Proficient in professional English communication.

• Previous roles as a ServiceNow Consultant, Business Analyst, Implementation Lead, or Technical Delivery Lead are advantageous.

• Consulting experience in enterprise digital transformation programs is a plus.

• Experience in coordinating globally distributed teams is preferred.

• Knowledge of release management and change management processes is beneficial.

• Excellent written and verbal English skills.

🏝️ Benefits

• Opportunity to collaborate with internationally recognized brands and transformation initiatives.

• Support for professional growth.

• No requirement for overtime or weekend work.

• Access to online and offline events throughout Europe and beyond.

• Flexible work policy with remote work options.

• International work environment.

• Opportunities to develop and contribute innovative ideas.