Senior ServiceNow Requirements Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Support an O&M / Sustainment agile development program.

• Manage and oversee the development of agile requirements.

• Define the mission and problem needs of customers.

• Lead the process of gathering requirements.

• Ensure that solutions are in alignment with customer mission needs and the ServiceNow platform.

• Facilitate, coordinate, and collaborate with customer mission and product owners to identify, define, and create use cases.

• Generate requirements and acceptance criteria for user stories.

• Collaborate with stakeholders to define and document requirements and translate them into technical solutions.

• Exhibit knowledge of ServiceNow configuration during technical meetings with customers and the program team.

• Derive and articulate use cases that lead to epics, themes, technical requirements, and acceptance criteria.

• Develop and update the Software Requirements Document with both technical and functional specifications.

• Assist in defining scope and estimating level-of-effort alongside the Solutions Architect and Scrum Master.

• Identify critical requirements and use cases that necessitate routine regression testing.

⛳️ Requirements

• U.S. Citizenship is required to qualify for DoD Secret security clearance.

• Minimum of 7 years of experience and knowledge in the ServiceNow platform and its configuration.

• Exceptional oral and written communication skills, along with experience in teamwork and customer engagement.

• Experience in requirements development and management within an Agile Environment, including sprint planning, management, backlog grooming, and user story development.

• At least 7 years of experience as a Requirements Specialist supporting an Agile Development Program; experience in the ServiceNow agile development domain is essential.

• Strong understanding of ServiceNow configurations, best practices, and the latest features of ServiceNow.

• Familiarity with the ServiceNow HAM and/or WSD modules.

• Current ServiceNow CSA certification is required.

• Core work hours are from 7:00 am to 4:00 pm EST, Monday to Friday, excluding Government Holidays.

🏝️ Benefits

• 95% of medical, dental, and vision coverages are employer-paid for employees.

• 100% employer-paid life, STD, and LTD disability coverages for employees.

• 401k plan with company matching.

• Flexible Spending Account (FSA) available for dependent and health care expenses.

• 11 standard holidays and 3 weeks of annual leave.

• Highly competitive salary.