ServiceNow Technical Consultant – ITSM

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in all technical facets of delivering intricate customer solutions on the ServiceNow platform.

• Provide guidance to clients on best practices to generate enduring value and improved experiences.

• Contribute to various Agile projects utilizing Astrica methodology and tools.

• Define technical and design methodologies.

• Facilitate scrums and offer advice to technical consulting personnel on development and configuration tasks.

• Estimate time and resources needed for technical personnel.

• Proactively communicate progress and anticipated changes to the Engagement Manager.

• Ensure technical excellence on customer projects.

• Take part in code review processes.

• Supervise Go-Live planning activities.

• Assist with discovery workshops.

• Collaborate with Business Process Consultants to ascertain customer requirements.

• Engage in internal knowledge sharing, coaching, collaboration efforts, and initiatives.

• Travel to client locations occasionally, up to 10%.

⛳️ Requirements

• Over 6 years of experience with the ServiceNow platform, possessing a thorough understanding of the ITSM and Knowledge Management product suite.

• More than 10 years of relevant client-facing professional consulting experience, ideally with ServiceNow.

• Proven experience with Agile methodology, leading sprint planning sessions, evaluating stories against business requirements, breaking down epics, and sequencing development logically in a virtual environment.

• Experience in assigning time estimates for work units (stories, defects, documentation, etc.) and mentoring resources on technical development and configuration based on defined user stories.

• Capability to lead client-oriented workshops and meetings, conducting customer calls independently or in support of business process and requirements gathering.

• Experience overseeing and reviewing code migrations between instances, providing feedback to technical resources on strategies to address assigned defects.

• Enthusiasm for advising and assisting customers in maximizing product utilization and staying current with the latest product features.

• Composed, flexible, and motivated approach to client engagements and internal teams/efforts.

• Ability to thrive in a dynamic, collaborative, and adaptable environment.

• Experience with implementing ServiceNow Employee Workflows (HRSD, WSD, and Legal Service Delivery) is highly desirable.

• Familiarity with web technologies such as HTML, CSS, or AngularJS is a plus.

• Experience with integrations using REST, SOAP, Integration Hub, LDAP, or SSO is a significant advantage.

• Experience with custom scoped application development is exceptionally valuable.

• CSA, CAD, and ITSM (CIS) certifications, in addition to CIS in 3 or more process areas outside of ITSM, are particularly impressive.

• No submissions from third-party vendors will be accepted at this time.

🏝️ Benefits

• Competitive compensation that aligns with your skills and certifications.

• Performance bonuses and yearly evaluations that recognize growth.

• Unlimited vacation and flexible time off (because work-life balance is essential).

• Health, dental, vision, and 401(k) benefits.

• Support for career development and learning incentives to keep your skills sharp.

• Remote-first work environment.

• Flexible work schedule.

• Occasional on-site visits to clients.

• Up to 10% travel.