ServiceNow Developer – SME

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and automate enterprise IT Asset Management (ITAM), Configuration Management Database (CMDB), and Human Resource Service Delivery (HRSD) capabilities.

• Create and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, encompassing license entitlements, software models, normalization, reclamation, and lifecycle management.

• Ensure platform architecture is aligned with the Common Service Data Model (CSDM).

• Maintain the health of the CMDB through Data Certification, Discovery, Reconciliation, and Health Assessments.

• Design and set up HRSD modules, such as HR Case/Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals.

• Develop tailored scripts, Script Includes, Business Rules, Flow Designer workflows, and Service Portal widgets.

• Create integrations in ServiceNow with SCCM, Jamf, Intune, Active Directory, and Coupa, utilizing IntegrationHub, REST/SOAP APIs, and MID Server configurations.

• Establish data governance policies pertaining to hardware and software assets.

• Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer.

• Collaborate with stakeholders, product owners, and cross-functional teams to gather requirements and develop technical specifications.

• Generate technical and functional documentation and assist with platform upgrades, testing, and reconfiguration.

• Engage in technical process reviews, postmortems, and ongoing process improvements.

• Estimate the effort required for ServiceNow functionalities.

• Provide technical leadership, conduct code reviews, develop architectural documentation, and mentor junior developers.

• Maintain up-to-date ServiceNow and industry certifications while pursuing additional certifications.

⛳️ Requirements

• Technical training, certifications, or a degree in a relevant field.

• Over 10 years of related professional experience.

• Expert-level proficiency in ServiceNow CMDB, HRSD, and ITAM, specifically SAM and HAM.

• Proven expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures.

• Experience in full-cycle SAM and/or HAM implementations.

• In-depth understanding of software licensing metrics and the lifecycle of physical hardware assets.

• Familiarity with ServiceNow platform architecture, Flow Designer, and IntegrationHub.

• Proficient in JavaScript, AngularJS, JSON, and REST/SOAP web services.

• Experience with ServiceNow Discovery, Service Mapping, and Performance Analytics.

• Background in ServiceNow ITSM or ITOM modules.

• Ability to analyze requirements, troubleshoot issues, and devise technical solutions.

• Understanding of Agile software testing processes and lifecycle methodologies.

• Capability to document and create functionalities aligned with customer value streams.

• Skill in producing estimates and basic deployment plans for ServiceNow functionalities.

• Strong organizational and time management capabilities.

• Quick adaptability to new technologies.

• Excellent communication skills for both technical and non-technical stakeholders.

• Strong analytical, problem-solving, and debugging abilities.

• Ability to coach, guide, and mentor junior developers.

• Required certification as a ServiceNow Certified Systems Administrator.

• Must successfully pass a background check to obtain Public Trust clearance.

• Candidates must be U.S. Persons: Green Card Holder, U.S. Permanent Resident Alien, Refugee, Asylee, or U.S. Citizen.

🏝️ Benefits

• Comprehensive medical plan options, including those with Health Savings Accounts.

• Various dental plan options available.

• Vision plan options offered.

• 401(k) plan with pre-tax and post-tax contributions along with company matching.

• Flexible work weeks.

• Paid time off that encompasses vacation, sick leave, personal days, holidays, parental leave, military leave, bereavement leave, and jury duty leave.

• Typically, 15 days of paid leave provided per calendar year.

• 10 paid holidays each year.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short-term and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance coverage.

• Business travel and accident insurance.

• AI-powered career tool to identify career steps and learning opportunities.

• Internal mobility team to assist with career progression.

• Wellness packages available.

• Recognized for an award-winning culture of innovation and a military-friendly workplace.