ServiceNow Practice Leader

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the entire ServiceNow practice while leading a global team of Delivery professionals.

• Manage aspects such as practice revenue, profitability, delivered margin, billable utilization, retention, and recruitment.

• Create monthly strategies and weekly forecasts that encompass backlog, staffing requirements, utilization, and revenue.

• Drive the talent strategy for the practice, focusing on recruitment, learning, enablement, and onboarding initiatives.

• Provide coaching, mentoring, and cross-training opportunities for team members.

• Own and implement the ServiceNow certification strategy for the practice.

• Foster engagement and set priorities in collaboration with ServiceNow Partner Enablement.

• Work together on ServiceNow partner enablement and solutions strategy.

• Assist the sales team by scoping, estimating, proposing, and executing Statements of Work.

• Identify and mitigate risks associated with pursuit and delivery.

• Develop essential marketing and sales materials.

• Approve and endorse Statements of Work for the practice.

• Evaluate and mitigate risks related to delivery engagements to enhance client satisfaction.

⛳️ Requirements

• Bachelor's degree.

• Over 14 years of experience in Professional Services or Consulting.

• More than 10 years of experience in Delivery Management.

• At least 8 years of experience in managing people.

• Experience in managing billable utilization.

• Proven capabilities in P&L management.

• Demonstrated leadership skills.

• Ability to cultivate strong collaborative relationships with clients, business partners, and key stakeholders.

• Proficiency in assessing and mitigating risks.

• Strong strategic thinking and problem-solving abilities.

• Excellent written and verbal communication skills across all levels of the organization.

• Strong coaching and mentoring abilities.

• Proven success in global delivery across various time zones.

• Comprehensive understanding of the ServiceNow practice area.

🏝️ Benefits

• Healthy work-life balance.

• Collaborative and innovative culture.

• Support for professional development.

• Commitment to diversity and inclusion.

• Equal opportunity workplace.

• Support for disability accommodations.