ServiceNow Technical Delivery Lead – PMO Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a designated ServiceNow workstream from start to finish, including initial analysis, design, development, testing, release to production, and hypercare.

• Create and uphold delivery plans, set priorities, define milestones, identify dependencies, and outline expected results.

• Conduct thorough analysis to ensure that requirements, technical dependencies, and design choices are clearly understood prior to development.

• Recognize technical obstacles, dependencies, and design risks, and facilitate their resolution.

• Oversee development activities and monitor progress in line with the workstream plan.

• Manage testing and user acceptance testing (UAT), ensuring preparedness, business involvement, defect management, and resolution.

• Ensure readiness for production releases, including approvals, documentation, testing evidence, and release artifacts.

• Facilitate production releases and hypercare according to agreed completion criteria.

• Manage workstream risks, issues, actions, and dependencies with clear accountability and timely escalation.

• Maintain Jira and other project tracking systems.

• Generate workstream status reports for the Project Manager, Product Owner, and project governance.

• Organize and lead workstream meetings, workshops, and discussions with stakeholders.

• Coordinate engagement with Business Units and stakeholders.

• Simplify complex technical information for business stakeholders and project management.

• Prepare or oversee project documentation, presentations, decisions, communications, and supporting materials.

• Actively identify gaps, pending decisions, and potential delivery challenges.

• Work autonomously and escalate architectural, product, or project-level decisions as needed.

⛳️ Requirements

• Significant hands-on experience in delivering ServiceNow and/or complex ITSM implementations.

• Strong technical knowledge of ServiceNow, including foundational concepts and dependencies.

• Proven track record of managing a technical delivery workstream from analysis through to production.

• Comprehensive understanding of the software delivery lifecycle, encompassing requirements analysis, design, development, testing, UAT, release, and hypercare.

• Experience in coordinating technical teams, Product Owners, Architects, testers, and business stakeholders.

• Strong project management and PMO skills, including planning, progress tracking, RAID management, dependency management, and status reporting.

• Ability to identify delivery issues and drive their resolution.

• Extensive Jira experience, including managing structured backlogs, Epics, User Stories, and delivery workflows.

• Familiarity with Agile or hybrid delivery environments.

• Proficient in communicating technical subjects clearly to non-technical stakeholders.

• Strong stakeholder management and facilitation abilities.

• Capable of operating independently in a complex enterprise environment with multiple dependencies and stakeholder groups.

• Excellent written and verbal English skills; minimum B2 level, preferably C1.

• Strong practical experience in ServiceNow implementation within a consulting, implementation, solution delivery, or similar role.

• Solid technical grasp of ServiceNow platform concepts, architecture, integrations, dependencies, and implementation considerations.

• Ability to collaborate effectively with solution architects, technical consultants, developers, and business stakeholders.

• Practical experience in translating business requirements into ServiceNow solutions and supporting implementation decisions.

• Previous experience in a ServiceNow delivery capacity, such as ServiceNow Consultant, ServiceNow Business Analyst, Implementation Lead, or a similar hands-on role, is essential.

• Experience as a ServiceNow end-user, project manager, or business stakeholder alone is not sufficient.

🏝️ Benefits

• Full-time engagement at 100% utilization (40 hours per week).

• Contract extends through 31.12.2026, with a likely extension into 2027.