Principal ServiceNow Developer

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Design, configure, and enhance core ITSM workflows, state models, assignment rules, and user interfaces.

• Implement automation and orchestration utilizing Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.

• Maintain and customize Service Catalog items, record producers, and the Service Portal.

• Oversee CI class structures, relationship mappings, and data reconciliation rules that align with CSDM.

• Troubleshoot CI data accuracy, IRE rules, and issues related to transform maps from automated data imports.

• Design and create upgrade-safe custom applications using ServiceNow Studio and Application Engine.

• Design, develop, and troubleshoot REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations.

• Collaborate with Product Owners, Process Managers, architects, and cross-functional teams in an Agile/Scrum environment.

• Refine user stories and convert business needs into technical designs.

• Shape solution design and oversee platform governance.

• Estimate relative work effort to facilitate prioritization.

• Support platform upgrades, instance cloning, and the execution of the Automated Test Framework.

• Stay updated on new capabilities of the ServiceNow platform.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen.

• Technical training, certification(s), or a relevant degree.

• 5+ years of related experience.

• Strong functional and technical expertise in Incident, Change, and Problem modules.

• Experience with CMDB architecture and the development of scoped applications.

• Proficiency in JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP.

• Experience with IntegrationHub and MID Server administration.

• Solid understanding of ITIL processes.

• Familiarity with SDLC best practices and requirements gathering within an Agile/Scrum framework.

• Capability to contribute to proposals, technical documentation, and solution design.

• Proficiency in leading Scrum demos, Agile ceremonies, and collaborative work groups.

• Skills in talent development, mentoring, and fostering staff growth.

• Ability to drive methodological improvements and address process gaps.

• Competence in managing customer delivery expectations and ensuring high-quality outcomes.

• ServiceNow Certified System Administrator certification.

• Must be able to pass a background check to secure a position of Public Trust.

🏝️ Benefits

• Comprehensive medical plan options, including some with Health Savings Accounts.

• Dental plan options.

• Vision plan options.

• 401(k) plan with pre-tax and post-tax contributions and company matching.

• Flexible work weeks where feasible.

• Paid time off, including vacation, sick leave, personal days, holidays, parental leave, military leave, bereavement leave, and jury duty leave.

• Typically 15 days of paid leave per calendar year.

• 10 paid holidays each year.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Growth and learning opportunities through an AI-powered career tool.

• Support for internal mobility.

• Wellness packages.

• Military-friendly workplace.