Senior ServiceNow Developer – Integrations, ShareLogic Unifi

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Create and tailor ticket-exchange integrations utilizing ShareLogic Unifi Integration Designer, from no-code setups to advanced scripting.

• Develop integrations for ServiceNow with endpoint applications, ensuring bidirectional synchronization of states, comments, work notes, and attachments.

• Construct and unit test services and integration scripts using stubs/mock endpoints.

• Design reusable integration templates (golden images) to expedite partner and customer onboarding.

• Engage in SIT/UAT test-case execution and analyze integration logs, message payloads, and HTTP requests.

• Oversee integration health, manage failed or stuck messages, replay transactions, and troubleshoot integration issues.

• Assist with Unifi and ServiceNow upgrades by conducting regression testing.

• Keep integration documentation updated and adhere to ServiceNow development best practices.

• Contribute to the ongoing improvement and maintenance of the ServiceNow Integrations platform.

• Adjust to shifting priorities and demonstrate a sense of urgency.

⛳️ Requirements

• Approximately 2-6 years of experience in ServiceNow development with integration tools.

• Practical technical expertise in at least one of the following: ServiceNow REST/SOAP integrations and IntegrationHub; ShareLogic Unifi or other eBonding/ticket-exchange integration platforms.

• US Citizenship is mandatory.

• Capability to obtain a government security clearance.

• Applicants should qualify for any necessary U.S. Government export-control authorizations.

• Development on the ServiceNow platform encompassing server-side and client-side JavaScript, Script Includes, Business Rules, and Flow Designer.

• Proficiency in ShareLogic Unifi: Integration Designer, integrations, messages, actions, and heartbeat monitoring.

• Experience with eBonding/ticket-exchange integrations related to Incident, Request, Change, and Problem.

• Knowledge of REST and SOAP web services, including inbound/outbound integrations and Scripted REST APIs.

• Familiarity with JSON, XML, XSD, and WSDL.

• Competence in ServiceNow IntegrationHub, Import Sets, Transform Maps, and MID Server.

• Understanding of authentication and security protocols: OAuth 2.0, Basic, API keys, mTLS, and credential management.

• Knowledge of HTTP/HTTPS, SFTP, and asynchronous messaging patterns.

• Familiarity with ITSM processes and the ServiceNow data model.

• Experience with the Automated Test Framework (ATF) and integration testing.

• Proficiency in source control, update sets/scoped apps, and DevOps practices.

• Working knowledge of the B2B/multi-vendor integration domain.

• Experience with Jira, Azure DevOps, Salesforce, or other ITSM platforms is a plus.

• ServiceNow certifications (CSA, CAD) are an added benefit.

🏝️ Benefits

• Equal opportunity employment.

• Reasonable accommodation support for US job seekers with disabilities.