Platform Enablement Lead – Senior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Drive the adoption of the ServiceNow platform.

• Facilitate connections among global teams.

• Advocate for operational transformation.

• Act as Product Owner / Platform Enablement Lead.

• Collaborate with Product Owners, stakeholders, technical teams, and business leaders.

• Create adoption plans, workshops, communications, and initiatives for team readiness.

• Establish and monitor KPIs related to adoption, utilization, and business outcomes.

⛳️ Requirements

• Minimum of 5 years of experience in ITSM, Service Delivery operations, managed services, or platform enablement.

• Comprehensive knowledge of ServiceNow, including its workflows, functionalities, and integrations.

• Experience in platform adoption, organizational change management (OCM), and operational transformation.

• Proven experience collaborating with Product Owners, stakeholders, technical teams, and business leaders.

• Background in developing adoption plans, workshops, communications, and team readiness initiatives.

• Experience in defining and tracking KPIs related to adoption, utilization, and business outcomes.

• Experience in working within global corporate environments.

• Proficiency in English and Portuguese.

• Over 3 years of hands-on experience with ServiceNow.

• Possession of ITIL, ServiceNow CSA, ITSM, or CSM certifications.

• Experience in managed services and global Service Delivery environments.

🏝️ Benefits

• Fully remote work opportunity.

• Engage in a global role.

• Contractor engagement (PJ).