ServiceNow CRM Architect

This is a fully remote position, open to applicants in Switzerland, +5 more countries.

📋 Description

• Create and implement ServiceNow CRM solutions and architectures.

• Oversee the design, execution, and ongoing enhancement of ServiceNow CRM platforms.

• Provide guidance to clients on optimizing and digitizing customer processes and experiences.

• Transform intricate business and customer requirements into scalable technical solutions.

• Develop innovative solutions across CRM and customer service settings.

• Collaborate closely with clients, business stakeholders, and technical teams.

• Share expertise in complex customer transformation and digitalization initiatives.

• Serve as a trusted advisor, assisting clients throughout the project lifecycle.

⛳️ Requirements

• Several years of experience with ServiceNow.

• Extensive experience in ServiceNow CRM, Customer Service Management, or other customer-centric ServiceNow solutions.

• Background as a ServiceNow Architect, Technical Architect, Solution Architect, or Senior Consultant.

• Deep understanding of CRM processes, customer journeys, and overall customer experience.

• Proven experience in designing and implementing complex and scalable platform solutions.

• Ability to comprehend customer needs and convert them into effective technical solutions.

• Strong consulting, communication, and stakeholder management abilities.

• Experience in complex customer or international environments is a plus.

• Proficiency in German and English, or French and English.

🏝️ Benefits

• Fully remote working model.

• Option for permanent employment.

• Opportunities for contracting or freelance work.