ServiceNow Technical Consultant, ITOM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Create and improve solutions on the ServiceNow platform.

• Assist clients in their digital transformation, automation, and operational efficiency endeavors.

• Set up ServiceNow ITOM to identify and catalog computers, switches, servers, and applications within client networks.

• Streamline configuration management and CMDB processes utilizing ServiceNow ITOM and ITSM.

• Install and set up IT monitoring using ServiceNow ITOM.

• Integrate ServiceNow ITOM with AWS, GCP, Azure, and OCI environments.

• Establish ServiceNow AIOps connections with Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and other platforms.

• Automate workloads and workflows in both traditional and cloud environments using SSH, PowerShell, JDBC, REST/SOAP APIs, and other technologies.

⛳️ Requirements

• Proven experience in configuring at least one of the following management solutions: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, or BMC Discovery.

• Understanding of traditional and cloud IT infrastructure.

• Familiarity with Docker, Kubernetes, or OpenShift for container deployment.

• Comprehension of various architectures and integration protocols between systems and platforms.

• Experience in IT infrastructure or cloud automation projects and tasks.

• Proficiency in JavaScript, Perl, Python, PowerShell, or shell scripting.

• Intermediate or advanced proficiency in English.

• While fluency in English, an ITIL Foundation certification, experience with ServiceNow ITOM, event management and centralization solutions, log centralization or streaming solutions, and automation or IaC solutions are advantageous, they are not essential requirements.

• Please include an updated LinkedIn profile or attach a current résumé with your application.

🏝️ Benefits

• Flexible Benefits: Meal Voucher / Food Voucher.

• SulAmérica Health Insurance — no copay and fully funded by the employer.

• SulAmérica Dental Plan — 100% covered by the employer.

• Home Office Allowance.

• Life Insurance.

• Childcare Allowance.

• Profit-Sharing Program (PPR).

• Quality of Life and Well-Being: Wellhub (Gympass).

• Digital Urgent Care: 24/7 telemedicine with appointments available within 20 minutes.

• Telehealth consultations with medical specialists.

• Chronic Care Management: personalized, multidisciplinary support.

• Pregnancy Program.

• Nutrition Program.

• Social Support: access to social workers and legal and financial guidance.

• Emotional Health: checkups, psychotherapy, and an urgent and emergency support center.

• Benefits Club — Education and Career: collaborations with training providers, universities, and language schools.

• Shark Academy: continuous training and fully funded certifications by the company.

• #sharkteam: sharing experiences and knowledge with a well-regarded team in the market.

• Aoop Lovers: a gamification program that allows employees to trade points for prizes.

• Work from anywhere you prefer, from any location worldwide, in alignment with the #anywhereoffice policy.