Senior ServiceNow Technical Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design and automate business processes and services utilizing the ServiceNow platform.

• Create solutions using modules such as ITSM, ITOM, HRSD, and CSM.

• Develop applications with App Engine.

• Construct and configure workflows, forms, integrations, and business rules.

• Engage in technical discovery sessions to gather requirements from clients.

• Identify opportunities for improvement and recommend solutions.

• Ensure adherence to development best practices and platform governance.

• Participate in projects utilizing Scrum/Kanban methodologies.

• Assist in resolving technical issues and continuously enhancing solutions.

• Collaborate with functional, business, and architectural teams.

• Support clients in their digital transformation, automation, and operational efficiency initiatives.

⛳️ Requirements

• Proven experience implementing ServiceNow in one or more modules: ITSM, CSM, HRSD, SOM, ITBM, S2P, ITOM, IRM, or SecOps.

• Experience in configuring and managing the ServiceNow platform.

• Strong proficiency in JavaScript.

• Familiarity with Flow Designer.

• Experience with ServiceNow integrations (both inbound and outbound).

• Background in working with agile methodologies.

• Ability to comprehend business requirements and convert them into technical solutions.

• Advanced English proficiency is preferred for international projects.

• Possession of ServiceNow CSA, CAD, and CIS certifications in one or more modules.

• Advanced Spanish language skills are a plus.

• Fluency in English is an advantage.

• Postgraduate degree or MBA is preferred.

• Strong sense of ownership and a proactive delivery approach.

• Excellent communication skills for effective collaboration with technical teams and clients.

• Commitment to ongoing learning and professional growth.

• Adaptability to dynamic and evolving environments.

🏝️ Benefits

• Flexible Benefits: Meal voucher / Food allowance.

• SulAmérica Health Insurance – no copay and fully funded by the employer.

• SulAmérica Dental Plan – completely employer-funded.

• Home office allowance.

• Life insurance.

• Childcare assistance.

• Profit-sharing program (PPR).

• Quality of Life and Well-being: Wellhub (formerly Gympass).

• Digital urgent care (24/7 telemedicine, with appointments available within 20 minutes).

• Telehealth consultations with medical specialists.

• Chronic Care Management (personalized, multidisciplinary care).

• Pregnancy Program: Ongoing support throughout pregnancy from qualified professionals.

• Nutrition Program: Assistance for employees seeking healthier eating habits, including consultations with nutritionists.

• Social Support: Access to social workers and legal and financial guidance.

• Emotional Health: Regular checkups, psychotherapy, and emergency and crisis support center.

• Benefits Club – Education and Career: Partnerships with courses, universities, and language programs.

• Shark Academy: Continuous training and fully funded certifications by the company.

• Opportunity to exchange experiences and knowledge with a market-leading team.

• Gamification Program with points redeemable for prizes.