ServiceNow Technical Consultant – ITOM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design and improve solutions on the ServiceNow platform, assisting clients in their digital transformation, automation, and operational efficiency initiatives.

• Set up ServiceNow ITOM to identify and catalog computers, switches, servers, and applications within client networks.

• Streamline configuration management and CMDB processes through automation using ServiceNow ITOM and ITSM.

• Install and set up IT monitoring utilizing ServiceNow ITOM.

• Configure ServiceNow ITOM for cloud platforms including AWS, GCP, Azure, and OCI.

• Establish ServiceNow AIOps integrations with Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and other solutions.

• Automate workloads and workflows in both traditional and cloud environments employing SSH, PowerShell, JDBC, and REST/SOAP APIs.

⛳️ Requirements

• Experience configuring at least one of the following management solutions: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, or BMC Discovery.

• Understanding of traditional and cloud IT infrastructure.

• Familiarity with at least one container deployment technology: Docker, Kubernetes, or OpenShift.

• Knowledge of various integration architectures and protocols between systems and platforms.

• Background in IT infrastructure or cloud automation projects and activities.

• Proficient in at least one programming language: JavaScript, Perl, Python, PowerShell, or Shell scripting.

• Intermediate or advanced proficiency in English.

• Preferred qualifications: Fluent in English; ITIL Foundation certification; prior experience with ServiceNow ITOM; familiarity with Netcool Omnibus, Splunk, BMC TrueSight, or similar tools; experience with Elastic Stack, Graylog, Splunk, or Kafka; experience with Terraform, Ansible, Salt, SUSE Manager, Chef, or Puppet.

• Strong results-oriented mindset and sense of ownership.

• Exceptional communication and influencing abilities.

• Capability to navigate complex and politically sensitive environments.

• Hunter mentality combined with consultative sophistication.

• Resilience and enthusiasm for extended sales cycles.

🏝️ Benefits

• Flexible Benefits: Meal voucher / food allowance.

• SulAmérica Health Insurance – no co-pay and fully funded by the employer.

• SulAmérica Dental Plan – fully funded by the employer.

• Home Office Allowance.

• Life Insurance.

• Childcare Allowance.

• Profit-Sharing Program (PPR).

• Quality of Life and Well-Being: Wellhub (Gympass).

• Digital Urgent Care: 24/7 telemedicine with appointments available within 20 minutes.

• Telehealth consultations with medical specialists.

• Chronic Care Management: Personalized, multidisciplinary support.

• Maternity Program: Support throughout pregnancy from qualified professionals.

• Nutrition Program: Assistance for employees aiming for healthier eating habits, including consultations with nutritionists.

• Social Support: Access to social workers, as well as legal and financial guidance.

• Emotional Health: Checkups, psychotherapy, and an emergency support center.

• Benefits Club – Education and Career: Partnerships with courses, colleges, and language schools.

• Shark Academy: Ongoing training and fully funded certifications.

• #sharkteam: Exchange of experience and knowledge with a team recognized in the market.

• Aoop Lovers: Gamification program where points can be exchanged for prizes.