ServiceNow Developer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the daily configuration, development, and support of the ServiceNow platform.

• Create and configure ServiceNow applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and additional platform components.

• Design, develop, and troubleshoot integrations with external systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms like Workato.

• Monitor the health of the platform, troubleshoot performance issues, and enhance scripts and flows.

• Support and enhance ServiceNow ITSM and HRSD applications and workflows.

• Administer roles, ACLs, permissions, and other forms of access control.

• Serve as an escalation point for platform-level incidents and conduct root cause analysis.

• Collaborate with infrastructure, security, vendors, and other technical teams.

• Collect requirements, prioritize the backlog, design solutions, and execute work through development, testing, deployment, and post-launch support.

• Establish reusable development patterns and standards.

• Evaluate releases, test upgrades, address breaking changes, and adopt new platform capabilities.

• Maintain technical documentation, runbooks, integration details, and user procedures.

• Provide support or training as necessary.

• Work across development, staging, and production environments alongside IT and business stakeholders.

⛳️ Requirements

• Proven experience in developing and administering ServiceNow, ideally in ITSM and/or HRSD.

• Proficient JavaScript skills, including familiarity with ServiceNow scripting APIs such as GlideRecord and GlideAjax.

• Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.

• Knowledge in designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.

• Strong comprehension of ITSM processes and their implementation in ServiceNow solutions.

• Ability to independently resolve complex issues across ServiceNow and related systems.

• Excellent problem-solving, communication, and documentation skills.

• Experience in converting business requirements into scalable technical solutions.

• Capability to handle multiple priorities in a dynamic environment.

• Preferred: experience with HRSD, ITOM, Workday, identity/HR platforms, ServiceNow AI/GenAI and Now Assist, MCP, Service Portal, custom widgets, HTML, CSS, Workato, or other iPaaS platforms.

• ServiceNow CSA or CAD, or ITIL 4 Foundation certification is advantageous.

• Must have legal eligibility to work in the country where the position is posted.

🏝️ Benefits

• Flexible work environment.

• Flexible paid time off and remote work policies.

• Equity options.

• Contributions to the pension plan.

• Training opportunities.

• Health and wellness credit.

• Time off to volunteer.

• Interest groups, employee-led networks, social committees, and sponsored sports teams.

• Computer purchase program for a personal MacBook.

• Enhanced parental leave.

• Continuous learning opportunities.

• Global mobility.

• Medical, dental, wellness, life, and disability insurance.

• RRSP plan and match.

• Paid parental leave top-up.

• Paid time off.