Senior ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the Technical Lead for a group of ServiceNow Developers.

• Offer hands-on technical guidance and leadership throughout platform initiatives.

• Create and implement customized Agentic AI workflows, AI Agents, and Now Assist Skills.

• Build AI-powered Service Desk solutions utilizing Agentic AI and Now Assist for Voice and Email support channels.

• Evaluate customer business requirements and spearhead enhancements on the ServiceNow platform.

• Modernize and automate Change Management processes while facilitating external system integrations.

• Strategically plan, lead, and execute the implementation and deployment of Service Operations Workspace.

• Create custom ServiceNow applications for program-level and critical customer communications tracking.

• Lead and engage in high-level demonstrations of ServiceNow solutions.

• Design, develop, and sustain REST-based integrations with Oracle IDM, Oracle Databases, and GovDelivery.

• Design, develop, and maintain capabilities for ServiceNow ITOM and CMDB.

• Implement data modeling, discovery, service mapping, and governance to ensure reliable enterprise configuration data.

⛳️ Requirements

• Technical training, certifications, or a degree in a related field.

• Over 8 years of relevant experience.

• Deep and demonstrated expertise in developing and customizing ServiceNow applications, modules, and AI solutions/workflows.

• Mastery of SOAP, REST, and web services integrations.

• Experience with integrations involving Oracle IDM, Oracle Databases, and/or GovDelivery.

• Extensive proficiency in ServiceNow ITOM and CMDB, including but not limited to data modeling, discovery, service mapping, and governance.

• Excellent scripting abilities in at least one programming language, preferably JavaScript.

• Proven experience in a technical lead role within a development team.

• Familiarity with the Agile software testing process and lifecycle.

• Strong analytical, problem-solving, and debugging capabilities.

• Exceptional organizational and time management skills.

• Proficient in customer interaction and stakeholder negotiation.

• Aptitude for analyzing requirements, troubleshooting issues, and developing technical solutions.

• Ability to identify, understand, document, and create functionalities that align with customer value streams.

• Capacity to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documentation.

• Competence in leading high-stakes customer demonstrations.

• Ability to drive changes in methodology, manage customer deliverables, and establish standards.

• Skill in collaborating with and influencing stakeholders, mentoring junior team members, supporting staff development, leading knowledge sharing, and spearheading innovation projects and technology pilots.

• Quick learning ability for identifying and mastering new technologies.

• ServiceNow Certified Systems Administrator certification.

• US citizenship is not a requirement.

• BI Full 6C (T4) public trust requirement.

🏝️ Benefits

• AI-driven career tool that identifies career pathways and learning opportunities.

• An internal mobility team dedicated to supporting career aspirations.

• Comprehensive benefits and wellness packages.

• 401(k) plan with company match.

• Competitive compensation.

• Paid leave benefits.

• Full-flexible work week.

• Medical plan options, including those with Health Savings Accounts.

• Dental plan options available.

• Vision plan options offered.

• Vacation, sick, and personal time off provisions.

• Paid holidays.

• Leave for parental, military, bereavement, and jury duty purposes.

• Up to 160 hours of paid family leave within a 12-month rolling period for eligible employees.

• Short- and long-term disability insurance.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Opportunities for remote work.

• Travel requirements of less than 10%.