Senior ServiceNow Technical Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design and automate business processes and services utilizing the ServiceNow platform.

• Create solutions employing modules such as ITSM, ITOM, HRSD, CSM, among others.

• Develop applications through the App Engine.

• Construct and configure workflows, forms, integrations, and business rules.

• Engage in technical evaluations and requirements-gathering sessions with clients.

• Recognize opportunities for enhancement and propose effective solutions.

• Adhere to development best practices and ensure platform governance.

• Participate in projects utilizing Agile methodologies such as Scrum and Kanban.

• Assist in resolving technical issues and support the ongoing improvement of delivered solutions.

• Collaborate with cross-disciplinary teams across functional, business, and architectural domains.

⛳️ Requirements

• Proven experience implementing ServiceNow within one of the following modules: ITSM, CSM, HRSD, SOM, ITBM, S2P, ITOM, IRM, or SecOps.

• Skilled in configuring and managing the ServiceNow platform.

• Strong proficiency in JavaScript.

• Familiarity with Flow Designer.

• Experience with ServiceNow integrations (both inbound and outbound).

• Background in working with Agile methodologies.

• Capability to comprehend business requirements and translate them into technical solutions.

• Advanced proficiency in English (preferred for international projects).

• One or more ServiceNow certifications: CSA, CAD, and CIS.

• Preferred qualifications include advanced Spanish, fluent English, and a postgraduate degree/MBA.

🏝️ Benefits

• Flexible Benefits: Meal Voucher / Food Voucher.

• SulAmérica Health Insurance — fully funded by the company with no co-pay.

• SulAmérica Dental Plan — entirely funded by the company.

• Home Office Allowance.

• Life Insurance.

• Childcare Assistance.

• Profit-Sharing Program (PPR).

• Quality of Life and Well-Being: Wellhub (formerly Gympass).

• Digital Urgent Care (24/7 telemedicine, with appointments available within 20 minutes).

• Telehealth consultations with medical specialists.

• Chronic Care Management (personalized, multidisciplinary support).

• Pregnancy Program: Comprehensive support throughout pregnancy from qualified professionals.

• Nutrition Program: Assistance for employees aiming for healthier eating habits, including consultations with nutritionists.

• Social Support: Access to social workers and legal and financial guidance.

• Emotional Health: Checkups, psychotherapy, and access to an emergency and crisis support center.

• Benefits Club — Education and Career: Collaborations with courses, colleges, and language schools.

• Shark Academy: Ongoing training and fully funded certifications.

• Opportunities to share experiences and knowledge with a market-leading team.

• Aoop Lovers: Gamification program enabling points to be redeemed for prizes.