ServiceNow Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and maintain resilient systems and services within intricate computing environments.

• Employ cloud-based and on-premises tools to provide scalable, dependable, and secure solutions.

• Apply software engineering best practices to ensure optimal system performance and security.

• Collaborate with cross-functional teams to foster innovation and continuous enhancement.

• Create, implement, and support systems and services that ensure robust and reliable operations.

• Carry out project tasks for systems and applications, enhancing efficiency and functionality.

• Oversee upgrades, migrations, optimizations, and new implementations.

• Address efficiency challenges effectively.

• Develop scripts, templates, interfaces, and utility applications to enhance functionality and automate processes.

• Create, test, troubleshoot, and document new and improved systems and processes.

• Provide level-three support in areas of expertise.

• Design, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise.

• Construct and maintain data pipelines, APIs, and discovery patterns using ServiceNow Discovery, SCCM, and Jamf.

• Engineer automated reconciliation frameworks and entitlement schemas for vendor licensing models.

• Establish ITAM data governance and create compliance dashboards, custom reports, and KPIs utilizing ServiceNow reporting and Performance Analytics.

• Perform additional tasks as assigned.

⛳️ Requirements

• Experience with infrastructure/systems lifecycle methodology and relevant scripting for the area of expertise.

• A minimum of 2 years in systems engineering.

• Bachelor's degree or equivalent in MIS, Computer Science, or a related field.

• Familiarity with cloud platforms such as GCP, AWS, or Azure.

• Understanding of software engineering practices, including CI/CD and automation.

• Knowledge of security best practices for system operations.

• Strong proficiency in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations.

• Certified System Administrator (CSA) credential.

• Experience in translating major publisher licensing rules (e.g., Microsoft, Oracle, IBM, AWS) into technical platform logic.

• Certified Implementation Specialist – Software Asset Management (CIS-SAM).

• Strong analytical and problem-solving abilities.

• Effective communication and teamwork skills.

• Ability to adhere to dress code requirements.

• Basic math and reading skills, legible handwriting, and fundamental computer operation.

• Ability to maintain prompt and regular attendance and fulfill scheduling requirements.

• Capacity to learn and adhere to company policies, procedures, standards, and guidelines.

• Competence in utilizing a personal computer for communication and report preparation.

• Ability to plan, prioritize, and monitor activities across business units.

• Ability to complete or oversee assigned projects in a timely manner.

🏝️ Benefits

• Remote work arrangement.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

• Company training programs.