ServiceNow SPM Developer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Design, develop, and sustain ServiceNow Strategic Portfolio Management solutions across the entire enterprise portfolio.

• Implement, configure, test, deploy, and enhance SPM applications.

• Create and configure Project Portfolio Management solutions.

• Execute Demand Management workflows and intake procedures.

• Set up and configure Resource Management and capacity planning tools.

• Establish and customize EAP/CWM environments.

• Tailor project templates for different methodologies.

• Align SPM with Lean SAFe methodology to advance program development.

• Maintain standard out-of-the-box configurations.

• Develop custom applications and tables for effective portfolio management.

• Create business rules, script includes, workflows, and Flow Designer automations.

• Configure project scheduling, dependencies, access controls, and data security measures.

• Implement portfolio optimization algorithms and scoring models.

• Generate reports, Performance Analytics dashboards, widgets, KPIs, and scorecards.

• Design frameworks for project governance, approval workflows, portfolio planning, and prioritization processes.

• Construct tools for resource demand, capacity planning, utilization forecasting, and financial management.

• Implement benefits realization, value streams, financial accruals, cost-to-complete tracking, and variance reporting.

• Configure Lean SAFe, ARTs, PIs, story mapping, backlogs, team boards, sprints, velocity tracking, PI planning, metrics, and delivery pipelines.

• Develop integrations with financial systems, ITSM, Microsoft Project, Jira, and various other tools.

• Execute data imports, exports, REST/SOAP services, and real-time synchronization.

• Analyze current portfolio processes, identify enhancements, optimize workflows, automate manual tasks, and standardize practices.

• Create reusable components.

• Mentor and support junior team members.

⛳️ Requirements

• A minimum of Secret clearance is required to begin.

• Up to 10% travel may be necessary.

• Strong technical proficiency in ServiceNow SPM applications.

• Familiarity with portfolio management best practices.

• Ability to independently manage moderately complex projects.

• Capability to support junior team members.

• Experience in configuring planning calendars, EAP, and CWM.

• Extensive experience with Jira to ServiceNow migration.

• Background in implementing, configuring, testing, deploying, and enhancing ServiceNow SPM applications.

• Proven experience in designing and configuring PPM solutions.

• Expertise in executing Demand Management workflows and intake processes.

• Proficient in configuring Resource Management and capacity planning tools.

• Experience in setting up and customizing EAP/CWM environments.

• Experience aligning SPM with Lean SAFe methodology.

• Skilled in creating custom applications and tables, business rules, script includes, workflows, Flow Designer automations, reports, dashboards, role-based access controls, and data security.

• Knowledgeable in project scheduling, dependencies, portfolio optimization, scoring models, governance frameworks, approval workflows, portfolio planning, prioritization, resource demand, capacity planning, benefits realization, value streams, and executive dashboards.

• Familiarity with demand intake portals, idea management, innovation pipelines, assessment and scoring frameworks, routing and triage workflows, and demand-to-project conversion.

• Experience with resource allocation, forecasting, rate cards, cost allocation, utilization analytics, financial accruals, cost-to-complete tracking, and budget-versus-actual reporting.

• Proficient in configuring Lean SAFe, ARTs, PIs, story mapping, backlogs, team boards, sprints, velocity tracking, PI planning, agile metrics, burndown charts, dependencies, and continuous delivery pipelines.

• Experience in developing integrations with ERP/accounting, ITSM, Microsoft Project, Jira, REST, and SOAP.

• Skilled in automated data imports and exports and real-time data synchronization.

• Proficient in building portfolio analytics, executive dashboards, status and milestone reporting, predictive analytics, KPIs, scorecards, and Performance Analytics widgets.

• Experience in analyzing and optimizing portfolio processes, workflows, automation, and standardized practices.

• No specific educational credentials required.

🏝️ Benefits

• Flexible time off policy.

• Comprehensive learning resources.

• Health care benefits.

• Wellness initiatives.

• Financial assistance benefits.

• Retirement savings options.

• Family support programs.

• Opportunities for continuing education.

• Competitive salary.