Servicenow Platform Owner

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the ServiceNow platform strategy, roadmap, architecture, governance, and its continuous evolution.

• Collaborate with business and IT stakeholders to collect requirements, set priorities, and convert business needs into scalable ServiceNow solutions.

• Lead and actively engage in the configuration, implementation, testing, deployment, and support of ServiceNow functionalities.

• Oversee ServiceNow projects and enhancements from the requirement phase to delivery, managing scope, schedule, dependencies, risks, and stakeholder communications.

• Act as the primary technical and functional subject matter expert for the platform, offering hands-on troubleshooting and production support.

• Design and maintain workflows, integrations, automation, data models, roles, and platform configurations following ServiceNow best practices.

• Promote the adoption and continuous improvement of ITSM and other enterprise service management capabilities throughout SRI.

• Establish platform standards and governance to ensure that solutions are maintainable, secure, scalable, and aligned with enterprise architecture.

• Manage ServiceNow releases, upgrades, testing, and overall platform health.

• Assess and implement ServiceNow AI, automation, and emerging functionalities to enhance employee experience and service delivery.

• Collaborate with application owners, infrastructure, security, and support teams on integrations and cross-platform initiatives.

• Handle vendor relationships, licensing, and external implementation partners as necessary.

• Create documentation, training, and processes that facilitate effective platform administration and user adoption.

⛳️ Requirements

• 5+ years of practical ServiceNow experience.

• Strong understanding of ITSM/ITOM, Service Catalog, CMDB, Workplace Service Delivery (WSD), and HR Service Delivery (HRSD).

• Proven experience in owning and evolving the ServiceNow platform, encompassing roadmap, architecture, standards, governance, lifecycle management, and user adoption.

• Excellent skills in requirements gathering and solution design.

• Ability to effectively collaborate with both business and technical stakeholders.

• Demonstrated experience in providing hands-on ServiceNow administration, configuration, production support, troubleshooting, and continuous improvement.

• Experience in managing ServiceNow projects and enhancements from requirements through to implementation, testing, deployment, and ongoing support.

• Candidates receiving a conditional offer of employment will undergo a background check.

🏝️ Benefits

• Positions may be eligible for SRI's Pay for Outstanding Performance program.

• Positions may qualify for the annual Performance Based Compensation program.

• Competitive benefits package offered.

• Equal Opportunity Employer.

• Inclusive work environment that fosters a culture of belonging.