ServiceNow ITAM – Field Service Management Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Assist with the deployment and configuration of ServiceNow FSM solutions.

• Engage with Work Orders, Work Order Tasks, Field Service Tasks, Agent/Technician Assignment, Scheduling and Dispatch, Skills and Skills Management, Territories, Service Locations, and Assets/Configuration Items.

• Provide support for Dispatcher Workspace and workflows for field technicians.

• Configure FSM forms, fields, lists, UI policies, UI actions, and business rules.

• Help with Flow Designer and the automation of workflows.

• Assist in configuring the FSM mobile application and enhancing the field-user experience.

• Aid in setting up assignment rules and processes for scheduling/dispatching.

• Work with ServiceNow tables, data structures, and their interrelations.

• Support integrations between FSM and other ServiceNow modules or external systems.

• Conduct unit testing, resolve defects, and troubleshoot issues.

• Create detailed technical and functional documentation.

• Collaborate closely with senior consultants, architects, and business stakeholders.

• Take part in UAT, deployment, and post-production support activities.

⛳️ Requirements

• 2–4 years of comprehensive ServiceNow experience with practical knowledge in ServiceNow FSM.

• 2–4 years of pertinent experience in ServiceNow Field Service Management (FSM).

• Solid understanding of FSM processes, data models, and workflows.

• Experience with ServiceNow configuration and customization, encompassing Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Notifications, Flow Designer, and Update Sets.

• Basic knowledge of JavaScript and familiarity with the ServiceNow data model and tables.

• Strong skills in troubleshooting, analysis, communication, and documentation.

• Required certifications: Certified System Administrator (CSA) and Certified Implementation Specialist – Field Service Management (CIS-FSM).

• Preferred prior enterprise experience supporting client-facing field service implementations or multi-module ServiceNow deployments.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and certifications.

• Flexible work hours and remote work options.

• A supportive and inclusive work environment.