Senior ServiceNow Developer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Design, develop, configure, and implement applications, modules, and enhancements on the ServiceNow platform.

• Operate independently and collaboratively as a senior member of a technical delivery team.

• Provide support for multiple ServiceNow instances and domains catering to both internal and external customers.

• Engage in Agile/Scrum ceremonies and contribute to iterative development processes.

• Offer technical expertise regarding ServiceNow design, architecture, development standards, and best practices for the platform.

• Collaborate with business, systems, and technology stakeholders to gather, analyze, and convert requirements into technical solutions.

• Develop and sustain custom ServiceNow functionalities, workflows, and integrations.

• Create and manage Business Rules, Script Includes, Client Scripts, Access Control Lists (ACLs), Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows.

• Assist in deployment and rollout activities for new applications and enhancements.

• Diagnose platform issues and identify opportunities for enhancing system performance, scalability, and reliability.

• Ensure that solutions comply with security, governance, and federal compliance standards.

• Contribute to documentation, knowledge transfer, and initiatives for continuous process improvement.

⛳️ Requirements

• Active Secret Security Clearance is required.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).

• Over 5 years of hands-on experience in ServiceNow development.

• Proven experience in supporting federal government clients and programs.

• Strong background in developing custom ServiceNow solutions using JavaScript and platform scripting capabilities.

• Experience in Agile/Scrum development environments.

• Exceptional analytical, troubleshooting, and problem-solving abilities.

• Capability to communicate effectively with both technical and non-technical stakeholders.

• Experience in translating business requirements into technical designs and implemented solutions.

• Extensive knowledge of the ServiceNow platform and its core modules, including Service Catalog, Service Portal, Incident Management, Knowledge Management, Reporting, and Dashboards.

• Familiarity with ITSM, ITAM, and CMDB processes.

• Knowledge of ITIL best practices and service management frameworks.

• Familiarity with PMP, PRINCE2, or similar project management methodologies.

• Experience in supporting enterprise-scale ServiceNow environments.

• Proficient in performing data analysis, data modeling, and managing large datasets.

• Understanding of SDLC principles and enterprise application support.

• Experience with platform performance monitoring, optimization, and governance.

• ServiceNow Certified Application Developer (CAD) certification is preferred.

• Additional ServiceNow certifications are highly desirable.

• ITIL Foundation Certification is preferred.

• Valid U.S. work authorization without current or future visa sponsorship requirements.

🏝️ Benefits

• Variable compensation, bonuses, or commissions may be available.

• Paid time off.

• Medical, dental, and vision insurance.

• 401(k) plan.

• Additional benefits available for eligible employees.