ServiceNow Developer – Journeyman

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Configure, customize, develop, test, deploy, and maintain the capabilities of the ServiceNow platform to support the ENLIST ITSM operating model.

• Convert functional, process, reporting, and integration requirements into scalable solutions on the ServiceNow platform.

• Configure and enhance incident, problem, change, request, event, knowledge, service-level, service-catalog, and configuration-management functionalities.

• Develop catalog items, record producers, forms, fields, tables, business rules, client scripts, UI policies, notifications, and approval workflows.

• Set up Flow Designer workflows, automations, integrations, scheduled jobs, and service-management routing rules.

• Assist in the design, data ingestion, normalization, reconciliation, relationship mapping, health monitoring, and data-quality enhancement of the CMDB.

• Configure SLA and SLO definitions, schedules, conditions, pause rules, breach warnings, escalations, and performance reporting.

• Create dashboards, performance indicators, reports, scorecards, and operational views.

• Configure knowledge bases, article workflows, review and approval controls, publishing standards, permissions, and feedback mechanisms.

• Develop and maintain integrations using REST, SOAP, IntegrationHub, import sets, transform maps, APIs, and other approved methods.

• Implement role-based access controls, user criteria, groups, roles, permissions, and platform-security settings.

• Enhance the service portal, employee center, self-service, and user experience.

• Create reusable scripts, components, configurations, and integration patterns.

• Conduct unit, functional, integration, regression, workflow, permissions, and data-validation testing.

• Support user acceptance testing, release readiness reviews, deployment, post-release validation, and defect remediation.

• Troubleshoot platform defects, failed workflows, integration errors, performance issues, data discrepancies, and access problems.

• Document configurations, technical designs, data mappings, interfaces, workflows, test results, release notes, and support procedures.

• Maintain records of development, stories, defects, update sets, source-control artifacts, deployment packages, and configuration baselines.

• Participate in Agile planning, backlog refinement, technical reviews, demonstrations, retrospectives, and release planning.

• Collaborate with quality personnel to address defects, implement corrective actions, and enhance platform reliability.

• Support the ITSM Plan, Service Management System, Daily System Status Reports, service performance measurement, and continuous improvement initiatives.

• Recommend enhancements for the platform, automation opportunities, technical-debt remediation, and ServiceNow best practices.

• Safeguard sensitive Government, program, personnel, operational, and configuration information.

• Collaborate with the ITSM / Service Management Lead, process owners, service owners, quality personnel, technical teams, and Government stakeholders.

⛳️ Requirements

• Active Secret clearance or higher.

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field.

• A minimum of 6 years of relevant professional experience.

• Current ServiceNow Certified System Administrator certification.

• Preferred: experience in developing, configuring, and supporting ServiceNow solutions in enterprise or Government settings.

• Preferred: experience supporting Department of Defense, federal civilian, or other Government programs.

• Preferred: experience with ServiceNow ITSM, CMDB, Service Catalog, Knowledge Management, Performance Analytics, or IntegrationHub.

• Preferred: experience configuring incident, problem, change, request, event, knowledge, service-level, configuration, and service-catalog processes.

• Preferred: experience developing catalog items, record producers, forms, tables, business rules, client scripts, UI policies, notifications, and approval workflows.

• Preferred: experience with Flow Designer, Workflow Editor, App Engine Studio, ServiceNow Studio, update sets, and application scopes.

• Preferred: experience with JavaScript, Glide APIs, HTML, CSS, XML, JSON, and ServiceNow scripting standards.

• Preferred: experience building REST, SOAP, IntegrationHub, MID Server, API, import-set, and transform-map integrations.

• Preferred: experience with CMDB architecture, Discovery, service mapping, identification and reconciliation rules, data certification, and health dashboards.

• Preferred: experience configuring SLA/SLO definitions, calculations, breach controls, escalations, and reporting.

• Preferred: experience developing dashboards, Performance Analytics indicators, scorecards, scheduled reports, and executive views.

• Preferred: experience implementing ServiceNow roles, groups, access-control rules, user criteria, and data-security controls.

• Preferred: experience with Automated Test Framework, unit testing, regression testing, user-acceptance testing, and release validation.

• Preferred: experience utilizing Agile, Scrum, DevSecOps, or hybrid software-delivery methods.

• Preferred: familiarity with ITIL Version 5 or ITIL 4 practices and enterprise IT service-management processes.

• Preferred: ServiceNow Certified Application Developer certification.

• Preferred: ServiceNow Certified Implementation Specialist certification in ITSM, Discovery, Service Mapping, Customer Service Management, or another relevant product area.

• Preferred: ITIL Foundation certification or higher.

• Preferred: experience with source control, continuous integration, automated deployment, and ServiceNow DevOps capabilities.

• Strong software development, configuration, integration, troubleshooting, and analytical skills.

• Excellent written and verbal communication abilities.

• Strong technical documentation and configuration management skills.

• High attention to detail and a commitment to secure, supportable, and maintainable platform solutions.

• Ability to translate business and service management requirements into effective technical designs.

• Ability to manage multiple stories, defects, releases, integrations, and development priorities.

• Ability to work independently while effectively collaborating with technical and non-technical stakeholders.

🏝️ Benefits

• Equal Employment Opportunity and Affirmative Action employer.

• Consideration for employment and other comparable positions through sharing of submitted resumes with subsidiaries, affiliates, and teaming partners.

• Regular full-time employment.