ServiceNow Developer – ITSM, ITOM, Scoped App

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Expand upon an existing custom scoped application and its visualizations utilizing the ServiceNow platform and associated technologies.

• Oversee the maintenance of ServiceNow applications, custom components, workflows, and integrations.

• Develop scalable, maintainable, and high-performance solutions adhering to industry best practices.

• Collaborate with Business Analysts and stakeholders to evaluate requirements and convert business needs into technical solutions.

• Suggest solution approaches, alternative designs, and implementation strategies.

• Offer technical direction and mentorship to members of the development team.

• Tailor and sustain ServiceNow applications using JavaScript, ServiceNow scripting, and other relevant platform technologies.

• Configure platform functionalities, workflows, business rules, and user experiences.

• Create responsive user interfaces and visualizations utilizing AngularJS, React, HTML5, CSS, and related frameworks.

• Work alongside business and analytics teams to grasp priorities and deliver technical solutions.

• Articulate technical concepts and recommendations to both technical and non-technical audiences.

• Counsel business stakeholders on new technologies, platform capabilities, and best practices.

• Ensure that deliverables are comprehensive, precise, of high quality, and meet stakeholder expectations.

• Engage in solution testing, troubleshooting, and optimization efforts.

• Maintain technical documentation and facilitate team knowledge-sharing.

• Keep abreast of ServiceNow enhancements, emerging technologies, and industry trends.

• Spot opportunities for process improvement, increased automation, and enhanced user experiences.

• Contribute to the establishment of development standards and operational best practices.

⛳️ Requirements

• A minimum of 5 years of application development experience on the ServiceNow platform is required.

• Must be a United States (U.S.) Citizen or Permanent Resident (Green card).

• Capability to obtain and maintain a Public Trust with the government is essential.

• Must reside in the U.S., be authorized to work in the U.S., and perform work within the United States.

• Strong understanding of ServiceNow platform capabilities, including administration, customization, and scripting.

• Experience in developing custom ServiceNow applications and bespoke solutions.

• Proficiency in JavaScript and ServiceNow scripting is necessary.

• Familiarity with AngularJS, HTML5, CSS/CSS3, XML/JSON, REST services, and contemporary web development practices.

• Practical experience in designing, debugging, and supporting enterprise applications.

• Ability to evaluate complex business requirements and transform them into effective technical solutions.

• Preferred: Experience with ITSM, ITOM, and Scoped Applications.

• Preferred: ServiceNow certifications such as CSA, CAD, or other relevant credentials.

• Knowledge of ServiceNow AI features, including Now Assist and other platform AI capabilities.

• Experience in supporting or implementing ServiceNow AI-driven solutions in enterprise settings.

• Strong analytical and problem-solving abilities.

• Capacity to work independently as well as collaboratively across multiple teams.

• Excellent attention to detail and a strong commitment to delivering quality solutions.

• Strong customer focus and abilities in stakeholder management.

• Exceptional written, verbal, and interpersonal communication skills.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• A collaborative and supportive work environment.

• Flexible work arrangements and a healthy work-life balance.