ServiceNow Developer

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Assist in the ongoing ServiceNow continuous improvement initiatives for an enterprise-wide implementation.

• Work closely with stakeholders to collect and document both business and system requirements.

• Aid in the design, development, configuration, and deployment of ServiceNow solutions.

• Ensure the maintenance and support of continuous service enhancements across ITSM, ITOM, CSM, ITAM, CMDB, HAM, and HRSD modules.

• Engage in Agile ceremonies, development reviews, project meetings, and testing procedures.

• Contribute to the creation of use cases, testing methodologies, implementation strategies, SOPs, and system architecture documentation.

• Assist in configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.

• Support automation workflows, unit testing, release management, production support, and system integrations.

• Generate status reports and presentations while maintaining project documentation.

• Coordinate with development, infrastructure, and operations teams under guidance.

⛳️ Requirements

• A bachelor's degree in a relevant field or equivalent practical experience.

• 1–2 years of experience with the ServiceNow platform, or proven foundational knowledge of its architecture and functionalities.

• Experience in design, development, or support roles on a platform or software project.

• Basic understanding of ITSM, ITOM, and ITAM principles.

• A positive attitude, eagerness to learn, and a team-oriented approach.

• Strong communication and organizational abilities.

• Readiness to work within an Agile framework, engage in daily scrums and ceremonies, and update stories in ServiceNow.

• Basic experience or coursework in JavaScript/Glide, HTML5, jQuery, and CSS; familiarity with Angular JS is a bonus.

• ServiceNow Certifications.

• Knowledge of AI integration within ServiceNow, including Now Assist and AI Agents.

• Strong expertise in the ServiceNow Suite, workflows, business rules, client scripts, UI policies, and portal development.

• Proficiency in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.

• Must reside in the Washington, DC area.

• Willingness to work during East Coast core hours.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work schedule and remote work options.

• A dynamic and inclusive work environment.