ServiceNow Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily administration, configuration, maintenance, and support of the ServiceNow platform.

• Administer users, groups, roles, ACLs, and role-based access controls.

• Configure and support essential ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Set up and maintain Catalog Items, Record Producers, workflows, approvals, and fulfillment processes.

• Create, configure, troubleshoot, and sustain workflows and Flow Designer flows.

• Configure forms, fields, UI Policies, Client Scripts, Business Rules, notifications, events, assignment rules, SLAs, and scheduled jobs.

• Assist with CMDB administration, CI classes, relationships, data quality, and CSDM alignment.

• Manage data imports, Import Sets, Transform Maps, scheduled data loads, and ongoing data maintenance.

• Support update sets and deployments across development, test/UAT, and production environments.

• Aid in instance cloning, upgrades, patches, testing, and release management activities.

• Monitor platform health, investigate system issues, troubleshoot configurations, and provide production support.

• Develop and sustain reports, dashboards, and performance metrics.

• Support ServiceNow APIs, MID Servers, and integrations with external enterprise systems.

• Conduct configuration and regression testing and assist with automated testing using the ServiceNow Automated Test Framework (ATF).

• Engage in sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.

• Collaborate closely with developers, business analysts, architects, and product owners to ensure platform stability, support business processes, troubleshoot issues, and implement configuration changes.

• Provide support to federal government clients.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in administering and configuring the ServiceNow platform.

• Prior experience supporting ServiceNow within a federal government environment is preferred.

• Profound knowledge of ServiceNow administration, configuration, user management, security, and access controls.

• Practical understanding of Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, workflows, and ServiceNow APIs.

• Experience managing Configuration Items, CI relationships, CMDB data quality, and CSDM concepts.

• Proficient in Import Sets, Transform Maps, data loads, and data maintenance.

• Familiarity with update sets and promoting changes across ServiceNow environments.

• Strong analytical and problem-solving abilities with the capacity to troubleshoot platform and configuration issues.

• Capability to work effectively with developers, business analysts, technical teams, and federal stakeholders.

• Experience with ServiceNow modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps.

• Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Engineering, Business, or a related field.

• ServiceNow Certified System Administrator (CSA) is mandatory.

• ServiceNow CIS certification in a relevant domain is preferred.

• U.S. Citizenship is required.

• Active Public Trust clearance or the capability to obtain one.

• Identity verification after a conditional offer and before the start date is a necessary condition of employment.

🏝️ Benefits

• 15 PTO days.

• 11 paid holidays.

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Short Term and Long Term Disability coverage with 100% premium support.

• 401k Program with Bravium matching 100% of up to 4% of salary.

• Training Program.

• Employee Assistance Program.

• Maternity Leave.

• Paternity Leave.

• Annual performance bonuses.

• Referral bonus.

• Flexible work arrangements.

• Access to a comprehensive training and professional development program.

• Employee Assistance Program (EAP) for mental health and wellness support.