ServiceNow Developer, Architect

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee the design, development, and deployment of the Moveworks AI Assistant for enterprise clients, fully integrated with the ServiceNow AI Platform.

• Create comprehensive solutions that merge the Moveworks AI Assistant, Reasoning Engine, enterprise search, ServiceNow workflows, AI Agents, Now Assist, and AI governance.

• Convert IT, HR, and enterprise service use cases into agentic solutions that effectively perform tasks across various systems.

• Establish integration architecture among ServiceNow, identity platforms, HRIS, collaboration tools, and other SaaS applications using REST APIs, webhooks, and event-driven methodologies.

• Set benchmarks for plugin design, authentication protocols, access control, launch regulations, testing, and observability.

• Facilitate design workshops and architecture evaluations with client IT, security, and platform teams.

• Configure, develop, test, and enhance Moveworks Agent Studio agents and plugins.

• Create ServiceNow components, including Flow Designer, IntegrationHub spokes, Scripted REST APIs, Business Rules, as well as catalog and knowledge configurations.

• Optimize enterprise search and knowledge retrieval using RAG; diagnose plugin triggering and execution through logs and analytics.

• Advocate for solutions across environments and address production issues within the defined scope.

• Manage Moveworks workstreams from the discovery and design phase through to build, testing, and deployment utilizing an agile delivery methodology.

• Guide and mentor Senior Software Engineers and Software Engineers on agentic AI methodologies.

• Contribute reusable accelerators, plugin templates, and best practices to NewRocket's AI practice, FlightPath.AI projects, and Intelligent Agent Crew catalog.

• Assist pre-sales teams in estimating Moveworks opportunities and present solution designs to client executives.

⛳️ Requirements

• A minimum of 7 years of experience in implementing, configuring, or developing ServiceNow across 2 or more capabilities (ITSM, HRSD, ITOM, CSM), including at least 2 years in a solution architect or technical lead position.

• At least 2 years of practical experience with Moveworks: Agent Studio or Creator Studio plugins, AI Assistant configuration, enterprise search, or a similar conversational AI platform.

• Over 4 years of experience in building integrations with REST/SOAP APIs, OAuth and other authentication models, MID Server, and cloud-to-cloud integration patterns, including bi-directional integrations.

• Proficient in ServiceNow scripting and development: Business Rules, Client Scripts, Scripted REST APIs, Flow Designer, IntegrationHub, and UI Builder.

• Familiarity with LLM concepts: prompting, retrieval-augmented generation, agent orchestration, and assessing AI output quality.

• Experience with ServiceNow AI functionalities such as Now Assist, AI Agents, Virtual Agent, or Predictive Intelligence.

• Previous client-facing consulting experience, with the capability to communicate complex AI behaviors in simple terms to IT leaders and business stakeholders.

• A Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent experience.

• A willingness to pursue ongoing education within the ServiceNow platform and beyond, including ServiceNow competency certifications, module accreditations, and Moveworks Academy courses.

• Preferred: ServiceNow CSA and CAD; CIS-ITSM or CIS-HR; Now Assist or AI Agents micro-certifications.

• Preferred: Moveworks Academy certification.

• Preferred: ITIL 4 Foundation.

• Preferred: Experience transitioning Moveworks classic workspaces to the Agentic Automation Engine.

• Preferred: Integration experience with Workday, Okta, Microsoft Teams, or Slack.

• Preferred: Proficiency in Python or JavaScript beyond the ServiceNow platform and knowledge of MCP or other agent tool standards.

• Preferred: Previous experience with an Elite ServiceNow partner or a large consulting firm.

🏝️ Benefits

• Comprehensive ServiceNow training to obtain multiple certifications.

• Support for a healthy work-life balance.

• A culture that promotes collaboration and innovation.

• Opportunities for professional growth.

• A diverse and inclusive workplace.

• An equal opportunity employer and affirmative action workplace.

• Support for disability accommodations.