ServiceNow Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist ServiceNow workstreams by engaging with clients and users to identify and convert functional requirements.

• Work together with ServiceNow development teams to design, create, implement, and manage ServiceNow applications.

• Convert intricate business requirements into technical designs and ServiceNow solutions.

• Document current-state processes and challenges while designing future-state processes.

• Involve users and stakeholders throughout the project and development phases.

• Collaborate with technical teams to develop, configure, and enhance ServiceNow applications.

• Remain updated on ServiceNow products, features, and industry developments.

• Perform technical evaluations and suggest enhancements to existing ServiceNow implementations.

• Develop functional work products, including process maps, design documents, and communication materials.

• Assist in functional product testing and training initiatives.

• Generate technical and functional documentation for ServiceNow solutions.

⛳️ Requirements

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance.

• A minimum of TWO (2) years of professional experience.

• Bachelor's Degree or equivalent experience is required.

• Familiarity with Software Development Lifecycle methodologies, deliverables, and controls.

• Understanding of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, in addition to App Engine and Scoped Apps.

• Comprehensive technology consulting experience, including the ability to define requirements, lead client meetings, facilitate UAT, and conduct training.

• Experience in an Agile environment.

• Certifications in Agile, SCRUM, or SAFe are preferred.

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) are desirable.

• Exceptional verbal and written communication skills.

• Strong analytical and problem-solving abilities.

• Capacity to work effectively within a team setting.

• Excellent interpersonal skills with the ability to develop and maintain rapport with a diverse range of individuals at all levels.

• Keen attention to detail.

• Knowledge of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau.

• Practical experience in configuring ServiceNow solutions.

• General understanding of financial management aspects, especially within a federal context.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Parental Leave.

• 401(k) Retirement Plan.

• Group Term Life and Travel Assistance.

• Voluntary Life and AD&D Insurance.

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts.

• Transit and Parking Commuter Benefits.

• Short-Term & Long-Term Disability.

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Care.com annual membership.

• Employee Assistance Program.

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance, and ID theft protection, etc.).

• Position may be eligible for a discretionary variable incentive bonus.

• Flexible benefits package.