Business Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Facilitate discovery workshops, stakeholder interviews, and requirements-gathering sessions.

• Evaluate existing processes, customer journeys, data flows, and technology ecosystems.

• Document business, functional, technical, and non-functional requirements.

• Identify risks, dependencies, assumptions, and opportunities for improvement.

• Establish success metrics that are aligned with business outcomes.

• Create user stories, use cases, acceptance criteria, and functional specifications.

• Collaborate with architects, strategists, product owners, and delivery teams.

• Prioritize requirements and ensure end-to-end traceability.

• Build relationships with stakeholders, facilitate discussions, negotiate priorities, and drive consensus.

• Present recommendations, findings, and proposed solutions.

• Support organizational readiness and facilitate adoption.

• Develop User Acceptance Testing (UAT) plans, scripts, and test scenarios.

• Coordinate testing, document outcomes, manage issue resolution, and assist with sign-off.

• Ensure that delivered solutions meet business requirements and objectives.

• Define KPIs, monitor adoption and post-launch results, and suggest roadmap enhancements.

• Assist clients in realizing measurable value from their Adobe investments.

⛳️ Requirements

• A minimum of 4 years of experience in Business Analysis, including client-facing consulting, services, or digital transformation settings.

• Proven experience leading requirements gathering and stakeholder workshops in complex technology initiatives.

• Capability to create user stories, process flows, functional specifications, and acceptance criteria.

• Experience in supporting or leading User Acceptance Testing.

• Strong communication, facilitation, and problem-solving abilities.

• Ability to effectively engage with both business and technical stakeholders.

• Preferred: familiarity with Adobe Experience Cloud solutions, including Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics, and Real-Time CDP.

• Understanding of customer journeys, personalization, CRM, marketing technology, and digital experience platforms.

• Knowledge of customer profiles, identity resolution, segmentation, events, and analytics.

• Experience working in agile delivery environments.

• Exposure to regulated industries and intricate governance requirements.

• Flexibility to accommodate company and client needs, including potential office presence.

🏝️ Benefits

• Medical, vision, and dental insurance.

• Life insurance.

• Short-term and long-term disability insurance.

• 401k plan.

• Flexible paid time off.

• At least 15 paid holidays each year.

• Paid sick and safe leave.

• Paid parental leave.

• Applicable state and local employee leave benefits.