Service Training Specialist

This is a fully remote position, open to applicants in United States, +12 more locations.

📋 Description

• Design and implement technical training initiatives for technicians that encompass both new and existing service techniques.

• Work in partnership with Service Operations leaders and field management teams to pinpoint areas for competency enhancement.

• Create and adapt training programs to align with regional business requirements.

• Ensure that training materials address realistic challenges faced by technicians and promote best practices.

• Assist in competency evaluations, certification initiatives, skills assessments, and development planning.

• Mentor technicians and frontline leaders to support operational excellence efforts.

• Maintain and evaluate organizational and individual training documentation to assess the effectiveness of training.

• Comprehend intricate workflows and operational procedures, including necessary system transactions.

• Collaborate with safety, quality, and operational stakeholders to uphold company standards and expectations.

• Remain updated on advancements in elevator technology, service methods, technician and supervisor development, as well as adult learning methodologies.

• Ensure that training venues, events, and learning experiences adhere to KONE's standards.

⛳️ Requirements

• At least 5 years of practical experience in the elevator industry.

• Proven experience in mentoring, coaching, training, or developing elevator personnel.

• In-depth knowledge of service operations with demonstrated technical troubleshooting capabilities.

• Strong grasp of elevator industry workflows, field processes, tools, and digital applications.

• Established ability to influence and cultivate technicians through both formal and informal leadership.

• Exceptional skills in presentation, facilitation, communication, and stakeholder management.

• Experience in roles such as Service Supervisor, Service Manager, Repair Supervisor, Construction Supervisor, Lead Mechanic, Adjuster, Technical Support Specialist, Field Trainer, or other similar elevator industry positions.

• Experience in delivering technical training across classroom, virtual, field, or on-the-job settings.

• Experience in creating training materials, job aids, assessments, procedures, or learning programs.

• Familiarity with working in a unionized environment.

• Demonstrated commitment to safety, quality, technician and supervisor development, and continuous improvement.

🏝️ Benefits

• Competitive salaries

• Learning & developmental opportunities

• Teamwork, flexibility, and respect

• Matching 401K

• Pension plan

• Comprehensive health care and wellness plans for your entire family

• Paid holidays

• Paid time off

• Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals