Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver service support for Fastems equipment at customer locations across the U.S., Canada, and Mexico.

• Respond to breakdowns and address customer issues directly on-site.

• Assist in the installation of new capital equipment.

• Serve as the communication link between customers, the Head of Service, and the service department.

• Collaborate with office and administrative teams to provide effective service solutions.

• Represent Fastems products and the organization as a skilled communicator and brand ambassador.

• Evaluate complex technical needs of end customers and recommend appropriate solutions.

• Implement new business functions within the territory, including Service Cloud, ERP Roll Out, and OPU.

⛳️ Requirements

• Proven experience in field service with the capacity to travel frequently overnight to customer sites for extended periods.

• Capability to operate within a high-precision production setting at customer locations.

• Professional demeanor and personable approach, excelling in a customer-centric environment.

• Demonstrates tenacity, initiative, and a proactive attitude.

• Highly organized with effective time management skills and the ability to independently manage one’s workload.

• Possession of a valid driver’s license and passport.

• Proficient in electro/mechanical fault finding within a service or maintenance context.

• Familiarity with CNC, robotics, and automation systems is advantageous but not essential.

• Skills supported by academic qualifications or relevant experience.

• Computer literate with knowledge of software applications and Windows-based systems.

• Relevant vocational experience in a service or maintenance role.

🏝️ Benefits

• Frequent overnight travel to customer sites for multiple days or nights.

• Opportunities for career advancement within the company.