Service Support Engineer – Refrigeration and Heat Pump Technology

This is a fully remote position, open to applicants in Germany.

📋 Description

• Analyze intricate fault patterns in industrial refrigeration and heat pump systems, including conducting root-cause analyses of compressor failures, performance challenges, and control-system faults.

• Assess operating data, log files, trend recordings, and measurements of pressure, temperature, current, and power to identify suitable actions.

• Deliver technical support to service partners and technicians in escalated service cases, commissioning tasks, and troubleshooting efforts, including on-site assistance.

• Offer remote support via telephone and digital means, including evaluating measurement results, service reports, and proposed actions.

• Consult with customers regarding products and solutions, and process, analyze, and evaluate damage, complaint, warranty, and goodwill cases.

• Organize, oversee, document, and manage service projects, repair actions, and findings from on-site assessments.

• Evaluate the technical and commercial dimensions of service activities, components, and assemblies, and estimate project costs.

• Develop technical service documentation, troubleshooting manuals, and knowledge-base content, while contributing to product enhancements and field trials.

⛳️ Requirements

• Completed technical vocational training with further qualifications as a state-certified technician or master craftsperson, an engineering degree, or an equivalent credential.

• Several years of professional experience in the fields of industrial refrigeration, air-conditioning, heat pump, or compressor technology.

• Strong expertise in analyzing and diagnosing faults in technical systems.

• Proficient in Microsoft 365 and experienced with ERP or service management systems; familiarity with SAP and PSI Penta is preferred.

• An independent, structured, and solution-focused work methodology.

• Excellent customer service orientation paired with outstanding communication skills in a technical setting.

• Willingness to travel occasionally within the DACH region and participate in a rotating 24/7 on-call service.

• Very good command of German and good English skills, both written and spoken.

🏝️ Benefits

• Permanent employment under a collective bargaining agreement with a 35-hour workweek.

• 30 days of annual leave plus an additional day off for volunteer work.

• Diverse work in an international technology setting focused on industrial refrigeration and heat pump systems.

• A highly motivated, international team brimming with energy and enthusiasm for technology.

• Personalized training and career development opportunities.

• Access to various discounts and allowances.