Service Support Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Execute administrative duties in alignment with service levels and organizational priorities

• Ensure accurate record-keeping across various business systems and databases

• Handle documentation, correspondence, and requests efficiently

• Manage shared mailboxes and address or escalate inquiries as needed

• Generate routine reports, trackers, and management information

• Organize and maintain documentation in compliance with GDPR and information governance standards

• Assist with meeting administration, which includes scheduling meetings, preparing necessary documents, and documenting actions

• Collaborate with internal stakeholders to gather information and address administrative inquiries

• Aid governance and audit initiatives through precise record preparation and upkeep

• Support onboarding, offboarding, personnel administration, and operational tasks

• Recognize opportunities to enhance administrative processes and promote continuous improvement

• Work collaboratively across departments to fulfill contractual, business, and compliance obligations

• Perform other reasonable duties as requested by the organization

⛳️ Requirements

• Prior experience in an administrative, business support, or customer service capacity

• Strong organizational and time management abilities

• Exceptional attention to detail and precision

• Experience juggling multiple priorities and meeting deadlines

• Effective written and verbal communication skills

• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams

• Capability to work both independently and collaboratively within a team

• Experience managing confidential and sensitive information appropriately

• Experience in a regulated, contractual, or operational setting (desirable)

• Familiarity with DWP, DfC or healthcare-related processes (desirable)

• Experience in report generation and spreadsheet maintenance (desirable)

• Knowledge of SharePoint and workflow management systems (desirable)

• Adherence to Capita, DWP, and DfC policies, procedures, and mandatory training requirements

🏝️ Benefits

• 25 days of holiday (increasing to 27) with the option to purchase additional leave

• A paid day off for volunteering with charity partners or causes of your choice

• Automatic enrollment in the company pension plan

• Life insurance coverage

• Cycle2work program

• 15 weeks of fully paid maternity, adoption, and shared parental leave

• Two weeks of paternity pay

• Optional lifestyle benefits, including discounts for retail, social activities, health and wellness, travel, and technology

• Participation in Employee Network Groups

• Opportunities for career development, learning, and skills enhancement

• An inclusive, barrier-free recruitment process and workplace adjustments