Account Service Administrator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Generate, distribute, monitor, and finalize work orders for assigned clients

• Follow up on dispatched requests, scheduling, and tracking of parts orders

• Organize and arrange work for cross-functional teams

• Engage with clients to gather service needs and plan service schedules

• Oversee OEM and third-party vendor services

• Facilitate logistics between customers and EMSAR field service teams

• Ensure that parts, test equipment, and other service components are ordered, shipped, and received

• Manage customer asset tracking, inventory, and CMMS systems

• Collect, organize, and input data into customer and management reports

• Close work orders for field service engineers in the operational system

• Send service receipts via email or fax, ensuring all necessary information is complete

• Review the work of others and make independent decisions in the absence of the manager

• Undertake new projects and perform other assigned tasks

⛳️ Requirements

• 2-5 years of experience in a call center environment

• High School diploma or equivalent

• Ability to operate under moderate supervision

• Proficient in using a multi-line phone system

• Capable of operating computers, phones, and other office equipment

• Must be skilled in Microsoft Office Suite (Word, Excel, Outlook, etc.)

• Comfortable working under pressure and meeting deadlines

• Ability to adhere to detailed, defined procedures

• Capable of working in a fast-paced environment and adapting to last-minute changes

• Maintain a professional demeanor and the highest level of integrity

• Possess analytical and problem-solving skills

• Clear and persuasive oral communication skills in a telephone setting

• Strong attention to detail, initiative, planning/organizing, teamwork, and organizational abilities

🏝️ Benefits

• Comprehensive health benefits

• Opportunities for professional development

• Flexible work schedule options