Service Sales Representative

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Promote products and services to the current customer base to enhance safety and productivity.

• Achieve set sales objectives for lifting equipment, which includes repairs, retrofits, hoists, spare parts, general overhauls, and consulting services.

• Participate in sales initiatives to market retrofits, components, modernization, and new equipment to existing clients while also cultivating new accounts.

• Assist in the preparation of price estimates for service-related work.

• Sustain personal relationships with existing accounts and foster customer connections.

• Compile monthly reports and document activities with key accounts.

• Create account plans and submit them to the District Manager.

• Arrange and conduct business reviews with customers.

• Maintain a CRM log of activities, opportunities, and customer offers, providing weekly reports to the manager.

• Oversee the service department's workload and utilize open time slots for sold work.

• Assess projects and customer creditworthiness; review D&B ratings and secure credit applications or tax-exempt certificates as necessary.

• Track credit control lists and assist with collection activities.

• Monitor contract renewals and reach out to accounts that are not renewing.

• Maintain ongoing communication with the service department regarding customer concerns.

• Keep customer and contact information updated in CRM software.

• Adhere to established safety protocols and procedures.

• Execute additional responsibilities as assigned by the supervisor.

⛳️ Requirements

• A minimum of two (2) years of experience in service-related sales is preferred; equivalent education, experience, and training will be taken into account.

• Proven leadership capabilities.

• Basic knowledge of mechanical and electrical principles.

• Strong written and verbal communication skills.

• Proficient computer skills.

• Previous experience with cranes is advantageous.

• Must possess and maintain a clean driving record.

• Willingness and ability to work at heights occasionally is required.

• The ability to relocate to other regions of the country may be necessary for advancement opportunities.

• A Bachelor’s degree or Associate’s degree is preferred; relevant equivalent experience and training will be considered in lieu of a formal degree.

• Comply with all established safety protocols and procedures.

🏝️ Benefits

• Medical Plan

• Dental Plan

• Vision Plan

• 401k plan with a match from day one

• Identity theft protection

• Accident insurance

• Travel insurance

• Two weeks of vacation annually, pro-rated for the first year based on the start date

• Three weeks of vacation after 5–12 years of service

• Four weeks of vacation after 13+ years of service

• Five days of Sick Leave annually, pro-rated for the first year after 90 days of service

• Ten paid holidays each year